WHOOP

@HankFrank Hey Hank! Please feel free to send us a DM for further assistance. We're happy to help!

The problem with WHOOP that nobody is fixing: It's called cadence lock. The wrist sensor picks up your arm swing rhythm instead of your actual heart rate while running. The result? My Garmin reads 124 bpm avg on an easy run. WHOOP reads zone 4 and 5 for nearly 80% of the same run. Same activity. Completely different data. And this happens every single day. What makes it worse? WHOOP doesn't let you use an external heart rate monitor to correct it. You're stuck with the bad reading. Your strain is wrong. Your recovery recommendations are based on a workout you didn't actually do. I've been a member for 3+ years. I've tried every fix. Nothing works. At what point does a "known issue" become a broken product? What am I paying for at this point @WHOOP?

@akhil2410 Hey! That issue from yesterday has been resolved on our end. If you’re still seeing anything off with activity detection or strain, please DM us with your account details, and we’ll take a closer look for you!

@WHOOP. Are we still facing that outage from yesterday regarding activity detection and strain calculation. Seems like its still out of whack.

@WardyyyyMBE Hey! Please send us a direct message so we can further assist you. Thanks!

I have a serious complaint about your whoop peak band @WHOOP

@ZaneSeq Hey Zane! Please send us a direct message, so we can further assist you. Thanks!

@WHOOP placed an order on the 13th, still not processed. Please can you assist.

@jendeukieluvvv Hey! Please send us a direct message, so we can further assist you. Thanks!

@WHOOP hello I already ask if they can cancel my order since its still hasnt been processed yet B62142706 but no response. I want to buy in store instead for faster transaction

@abhi_david93 Hey! Please send us a direct message so we can further assist you. Thanks!

@WHOOP I’m having a billing issue. I’m based in the uae. I signed in for the first time and was promised a deduction of AED 39.9 whereas I had a deduction of AED 425. The customer support isn’t helpful at all. Pls help.

@rubs_murga Hey there! Please send us a DM. Our team is happy to help!

Hey @WHOOP why is there no cancellation process in the app? I tried to cancel the membership for months and I just got charged for a whole new year because I thought that I was gonna be asked if I wanted to renew as there is no option in the app! Can I get some help here?

@Nadie1968 Hello there, please send us a direct message. We are happy to assist you there. Thank you.

@WHOOP customer service has been the absolute worst! 4 months and STILL no MG whoop sent to my home in Mexico. Frustrating AF and they always say reshipped and have no idea to where or how. No one is available. Unbelievable that they are by fra the worst of all

@chin2to Thanks for reaching out. If you’re unable to send us a DM, this is usually related to following or messaging settings on the platform. As an alternative, please contact us directly at support@whoop.com , and our team will be happy to assist you there.

@WHOOP Not able to DM you.

Hey @WHOOP I cancelled my subscription, stop trying to charge me forcibly again and again.

@jamell123elli Hey there! Please feel free to send us a DM for further assistance. We're happy to help!

@WHOOP what is going on with my whoop? Battery going all over the place, doesn’t track my workouts properly, no strain target, says it’s off body. It’s useless. The last few weeks has ruined my stats and tracking. What have you guys done?

@sarahalsuu Hey! Please send us a direct message so we can further assist you. Thanks!

@WHOOP i got charged when i downloaded the application could you please DM me?

@ralahmdi1 Hey there! Please feel free to send us a DM for further assistance. We're happy to help!

@WHOOP The step count synchronization in the mobile application is currently experiencing a significant delay. Frequent manual refreshing is required to see updated data??

@BalaSelvam Hello there, please send us a direct message. We are happy to assist you there. Thank you.

Hey @WHOOP is there a reason why, whoops don’t really prioritize calories and strain for walking as much as other tasks that are still within the same aerobic heart rate boundaries? The fact that Whoops don’t measure walks is unfortunate, especially during rest days.

@suchienlee Hey there! Please send us a direct message so we can further assist you. Thanks!

@willahmed @WHOOP @WHOOP My order B60658002 placed on Feb 20th is STILL "waiting to be processed" after 3 weeks. I've contacted your customer service MULTIPLE times and all they do is tell me to wait. No action. No shipping date. Nothing. What is actually going on? #WHOOP #CustomerService

“There’s a lot of companies that are doing layoffs right now and blaming it on AI,” Ahmed said of recent job cuts in the tech sector. “But they’re actually doing layoffs because the businesses aren’t performing particularly well. And it’s a convenient excuse.” #hiring @whoop

@Nick_Pontiff Hey Nick! Please send us a direct message so we can further assist you. Thanks!

I’m going to throw my @whoop in the trash after 5 years of use if it does not stop thinking i’m playing field hockey while doing basic things

Hi there! If you're noticing battery drain, please try rebooting your device. To reboot your device, please navigate to Device Settings by selecting the device icon in your app. Then go to Advanced > Reboot Device. If the issue continues after that, feel free to let us know and we’ll take a closer look

@WHOOP, my new 5.0 device won’t charge despite the battery pack be fully charged. Any fixes?

@gamarosado For your security, we need to re-verify your order information. When you have a moment, please send your full name, order number, email address, and the last 4 digits of the credit card charged. After we confirm these, we will continue helping you right away!

@WHOOP we were told that the labs service was available in Puerto Rico we subscribed and when we went to schedule an appointment PR does not appear we contacted support and had an AI response saying that we cannot receive a refund we’ve been members since August 2020 need help.

@ShawnGatz Hey Shawn! Please feel free to send us a DM for further assistance. We're happy to help!

Ok I’m probably getting rid of my @WHOOP soon bc it’s not tracking all of my activity due to the app always stating that the strap is disconnected while I’m wearing. I just want accurate data, why is this so hard 😭

@LStopkova Hey! Please send us a direct message so we can further assist you. Thanks!

@WHOOP i can not activate MFA. Says im offline, which is not the case. Tried mobile data and wifi