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どんな #ポケモン会えるかな ？ #ポケモン30周年 #PR @poke_times

@JohnnyBGoode25 @jadijago ntah kak, sampe sekarang ga masuk juga nih @jadijago @ShopeeCare

@mvrxtwt @jadijago Apakah emanb lagi gangguan yah saya juga udah sampe nyoba 3 kali gaada yang masuk spay

@jadijago Min tolong cek tiket 1317877. Top up ShopeePay ga masuk-masuk padahal udah 30 menit lebih. Ini lagi urgent mau dipakai dananya. Tolong banget segera diproses jangan disuruh nunggu lama. Thanks.

Details for reference: Payment via QRIS, processed by Xsolla Date: Dec 31, 2025 (GMT+7) Amount: IDR 150,900 I’ve already opened a support ticket (#24981231) and attached the receipt. Just hoping for manual verification or guidance on next steps.

For clarity: • Payment completed successfully (QRIS) • Balance deducted from my bank account • No confirmation email received • My Orders page is completely empty • Game not added to library It seems the payment went through but the order was never recorded.

Hi @UbisoftSupport, I made a purchase on Ubisoft Store using QRIS (processed by Xsolla). Payment was successful and balance was deducted, but the game is not in my library and My Orders is empty. Ticket #24981231 has been open with no response. Could you please help check this?