Sephora

@KatinaHat22 @KatinaHat22 We are sorry to hear you are upset! Please DM us with more details so we can take a look into this for you.

@Sephora I am going to contact management at customer service. I am so beyond upset from a consumer that has been a #vib since the inception of that program.

@Sephora this is how my 2100.00 order arrived today with designer items. No packing materials and NO packing slip to take inventory. I opened 3 HE items to make sure they weren’t broken. How they survived I will never know. I called customer service and nothing! Upset #rouge

@BahamianLily @BahamianLily We'll be happy to look into this. Can you please DM us with your order number and the details?

.@sephora regarding a shipment that was delivered improperly then stolen (order #819112001835)…I am very disappointed given I have been a long-time customer of yours.

@FaymusRighter @FaymusRighter We are sorry about that! Please DM us your account information so this can be looked into.

@Sephora You need better samples. Your samples suck. 9 times out of 10 I never get the samples I chose. So Why should I spend my money at Sephora?

The Holiday Savings Event is here to help, now through 11/7. seph.me/3NsEAJh

@KBelsekar @Sephora_India @KBelsekar Oh no! We recommend you contact the Sephora India team for assistance.

@Sephora Paid for my order at @Sephora_India but store is still refusing to let me collect product. I’m showing them GPay screenshot+ full bank statement as proof, yet nothing.ridiculous process & broken system is unacceptable! @Sephora_India CEO – please resolve immediately

@MandaMonster23 @MandaMonster23 We're sorry to hear that! If you need assistance, please DM us with your order number and the details.

Whatever you do dont try @Sephora same day delivery, what a scam LOL

@LilyPerezbz @LilyPerezbz Can you please DM us with your order number and the details?

@Sephora STOLED MY MONEY And I got proof of it They offered my a refund for my missing package and they said there’s nothing they can do.

@CuriousTheTXCat @CuriousTheTXCat Hi there! We're really sorry to hear your order hasn’t arrived as expected. Please send us a DM with your order number, and we’ll be happy to check on the status.

@Sephora Hi, I ordered a same-day-delivery order today. It was supposed to show up before 8. UberDelivery doesn’t seem to have it. What should I do?

@bissmaa_x @bissmaa_x We're sorry to hear that! Please ask him to DM us with his order number so we can look into this for him.

@Sephora my dads orders refund hasn’t been provided and he has chased several times and still no reply?!!

@KelsiClarke @KelsiClarke Hi there. We are sorry to hear that! Please DM us so we can take a look into the issue for you.

@Sephora my issue still isn’t resolved and no one has replied in dms

@Way2fonkyy @Way2fonkyy Oh no! We are sorry to hear that. Please DM us so we can take a look into the order for you.

@Sephora your customer service is absolutely terrible. Still haven’t received my order after paying for next day delivery. No one’s replied on the form I sent off and the same on Facebook messenger, all I want is my order

@j0j0babiie @SharkNinja @j0j0babiie Hi there. We are sorry to hear about the issue! Please DM us so we can take a look into the order for you.

And this customer service is just despicable. Do better @Sephora ! I just want my @SharkNinja Flex Styler I waited a year to get 😭

Why is @Sephora still using an incompetent company like CDL to ship their products? Saved enough GC’s to finally buy something I’ve been wanting only for CDL to say it was delivered with no proof/photo & Sephora to tell me they can’t help me since it was delivered. Unacceptable!

@KelsiClarke @KelsiClarke We'll be happy to look into this for you. Can you please DM with your order number or registered email address and the details?

@Sephora why is it that when I go to the fragrance category from the beauty insider challenge the item I bought is under it. But I didn’t get the points for it?

@alluremita @alluremita We’re sorry to hear that! Can you please DM us with your registered email address, date, location and details of your store visit?

@Sephora hi, just letting you know your associates at the Southlands mall location, racially profiled me while I was in their store. surely this goes against your company values.

@wokebutneedrest @wokebutneedrest We're sorry to hear that! Please DM us with your registered email address or order number and the details.

@Sephora I NEED SERIOUS HELP

@MelB96493680 @MelB96493680 Hi there! We're happy to look into this further. We invite you to send us a DM with your registered email address and a screenshot of the issue, if possible.

@Sephora was unable to pay on your website and used Amazon instead. When I asked for help they told me to clear my cache/ cookies. This isn’t 2007

@Emelylopez @Emelylopez We're sorry for any confusion! You can return items purchased on Sephora.com to any of our freestanding stores or to us by mail. You can find more information on our return policy here: sephora.com/beauty/returns…

@Sephora what’s the point of having stores inside kohls if they won’t accept online purchases for on store returns #poorcustomerservice

@capaatty @capaatty She should have been directed to sign in to her Beauty Insider account. Once she does, she will receive an email with a one-time use code which will be valid from 4/10-4/13.

@Sephora @Sephora thank you. I shared the link with the code for the discount with a friend of mine, but when she clicks it, she does not see anything. Will it appear on April 10th?

@Sephora I am Rouge. Is the upcoming savings event a one time use, or can the code be used more than once?

@kailajlim @kailajlim You can redeem your points online as well through our Rewards Bazaar. You can view the current selection here: sephora.com/rewards

@Sephora & why can we redeem mini products via rewards in store but can't redeem them when we shop online? I personally observe myself spending $$$ online than instore bc I'm more willing to browse longer vs the Manhattan gondolas are all too close to each other so I'm in and out

a new skincare makeup marketplace could easily overtake sephora just by offering better reward experience for the most frequent shoppers been VIB Rouge for years & underwhelmed why is 1000pts = $20 off vs an elevated customer experience ie. new product swatch or a fun consult?