Support load rarely scales with revenue. It scales with the gap between what users expected and what the product actually does.
Fixing onboarding and documentation moves that number faster than any ticket queue will.
Kolly T@unitycoderr
When I started building Widgion I kept hearing the same thing from founders: "Support is killing us. We can't keep up." One unanswered message at a time. One frustrated customer at a time. And the worst part? Most didn't know how much it was costing them, because churned customers rarely tell you why they left. What does your current support setup actually look like?
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