@amyduncaan @qvcuk Hi there! We see you may need help. Please DM us @amyduncaan, so that we can better assist you.
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Call Supervisor Team
57 posts
@qvcuk hi, I ordered a single delivery of the loccitane TSV. Can I change this to the subscribe & save? I didn’t see it until after checkout.
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@qvcuk Hi team, we have a recent order of a Ninja Toaster and it is scratched and dented - we want to return and receive a replacement.
Can you advise on next steps? All your returns info is about a refund from what I can see, nothing about replacements for faulty goods. Thanks.
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Sorry about this experience. Our team would be happy to look into it for you. Please follow us and send us a DM so we can assist.
Helen Cleaver@cleav6109
@team_callSuper @qvcuk It is order 5927295 I have had notice it has been received but no refund. Order number: 5927295 Dear Mrs. Helen Cleaver, Evri have informed us they have your parcel, we will be in touch when your return has been processed in our warehouse. Thank you very much!
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We understand your concern and would be happy to help. Kindly follow us to continue in DM.
Helen Cleaver@cleav6109
@team_callSuper @qvcuk It is order 5927295 I have had notice it has been received but no refund. Order number: 5927295 Dear Mrs. Helen Cleaver, Evri have informed us they have your parcel, we will be in touch when your return has been processed in our warehouse. Thank you very much!
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@PatrickHHoy Hi @PatrickHHoy, sorry to hear about this. That's not the experience we want for you. Please reach out via DM so we can assist further.
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@baccolini4 I’m afraid I’m not on tomorrow or Tuesday now - @qvcuk had some schedule cha he’s for those two days. Once I know when I’m back on, I’ll let everyone know. Thanks so much though for asking - and I’m sorry for the schedule changes. Hope you both have a lovely start to your week.
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@PatrickHHoy
Patrick
What time are you on tomorrow
Regards
Alan and Sandy
Kingston upon Thames, London 🇬🇧 English
Could you please send us a private DM so we can look into this for you? @Alexand08890472
Alexandra@Alexand08890472
@qvcuk I need to dm qvcuk but can’t on the message on x
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@Alexand08890472 Hi there, @Alexand08890472 We'd love to help, however, due to the privacy settings, we are unable to send you a DM. Please follow us and send us a DM, then let's continue from there.
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@Swissbabygirl67 We’re truly sorry for the frustration this has caused. We value your experience and want to assist you immediately. Please send us your contact info or more details in DM so we can work on resolving the issue for you. @Swissbabygirl67
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@qvcuk where is my mirror, ordered early on TVC on the 11th? Checked order and says awaiting stock. Not good. Order no. 7825306
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@shhhhhh_sh16605 We have responded Via your DM kindly check. @shhhhhh_sh16605
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@qvcuk I have a problem with an item I bought from you not working properly. Who do I contact?
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Day 14 of withholding my refund form @qvcuk sent me a knackered reject coffee machine soi sent it back and customer care said yes it's returned and next day another customer care staff said no it's not returned and now I've got to print off a form and sign it and email it back
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Hi there, @shhhhhh_sh16605 We'd love to help, however, due to the privacy settings, we are unable to send you a DM. Please follow us and send us a DM, then let's continue from there.
Deborah Guthrie@shhhhhh_sh16605
@qvcuk I am still waiting for some help from you.
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Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly. @EyeOldham
Oldham Eye@EyeOldham
@currys @qvcuk No point now, further disappointment from your team means I have now ordered from @qvcuk at £30 cheaper, but Curry's have now not only lost a sale but a customer.
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@EyeOldham We regret the issue you have experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can truly address your concerns. @EyeOldham
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Eh up Qvc fans it’s day 10 in the No refund household It’s never been so long in the home and the contestants are restless American Express are charging the household interest while @qvcuk keep the money back while maximising the 14 day process for refunds. Big brother watches
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@gaunty123 Hello' it's unfortunate for the challenge encountered. We would like to closely took at the concern raised. Please, share with us via DM your phone number to allow us probe further.
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@CrookSteve45 We sincerely apologize for the inconvenience caused. Kindly follow back and contact us via DM for further assistance. @CrookSteve45
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@Alisonc89529131 We sincerely apologize for the inconvenience you've experienced. This is not the kind of service we want for our clients. Kindly follow back and send us a direct message with your details so we can look into the matter and assist you as quickly as possible. @Alisonc89529131
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@qvcuk So even if the return date is after that 60 days I am ok to keep trialling the product until the return date on invoice? Do you need to actually receive the item by that date on do I need to have posted it back by that date at the latest?
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@qvcuk is your money back guarantee still only 60 days from purchase for Christmas presents or can you use it longer?
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@STUARTB20923701 Our sincerely apologies for the issue you faced. We would like to to closely took the concern raised. Please share with us via the phone number to allow us probe further. @STUARTB20923701
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