DoubleTree by Hilton

@ParikhNiraj Hello, please check your DM when you have a chance. Best regards - Merna

@DoubleTree Your DM page is not loading

@DoubleTree staying at DoubleTree Hilton Almaty and honestly disappointed. No bellboy available at 7:30 PM, had to carry all luggage myself with two kids. Even worse, front desk staff were laughing/making jokes when I raised it. Not the hospitality I expected #CustomerExperience

@giusepperestivo Hi Giuseppe, Thank you for sharing your feedback. I’m truly sorry to hear about your disappointment with your stay. We’d be happy to look into this for you. When you have a moment, please DM your reservation details, so we can review everything on your behalf. Warm regards -Caro

Very disappointed by the @DoubleTree hotel in Liverpool, UK. This is supposed to be a 4-star hotel. WiFi is so slow, never experienced such a bad connectivity. The heating system was not working and they provided with a small electric heater @HiltonHotels @HiltonHonors

@myaimistrue1982 Hi Bruce! Thanks for reaching out — we’d be happy to help. Please DM us with your stay details, and we’ll take a closer look. We appreciate your loyalty to the Hilton Brand. — Rissa

@DoubleTree need some help with a refund for a hotel in Dubai

@vgagnon7 Hello Valerie. The Doubletree Milford Pool Hours are 7:00 AM - 10:00 PM. Please let us know if we can be of further assistance. Thanks for your loyalty. -Katrina

@DoubleTree in Milford Ma. Wish you would just post the pool hours online. I've been on hold for an hour with the front desk trying to find out. Crazy.

@GisG025 Hi Giselle, thank you for bringing this to our attention. We’d like to learn more so we can assist you. When you have a moment, please DM your reservation details, and we’ll look into this right away. Warm regards -Caro

Idk why we tried going back to the bar at #Doubletreebyhilton in Abilene. Great food and the absolute worst service in town every single time. @DoubleTree

@rinavshah9 Hello Rinav, please check your DM when you have a chance. Best regards - Merna

@DoubleTree Feedback on stay at Double tree Arpora Goa 🚫 Recommendations: Do NOT stay at this hotel. Unsafe, exploitative, and guest‑unfriendly. AVOID at all costs. Manager Mr. Antony should apologize for putting guests in unsafe conditions knowingly🚫

@BessetteStephen Hi Stephen - This isn't the experience we want for you! Please follow and DM us with your reservation details so that we may further assist you. Thanks for choosing Hilton. -Klynne

@DoubleTree at Times Square. No AC? Room temp 78 And climbing

@aadityasusarla Hello @aadityasusarla - We're sorry to hear of your experience and would like to look into this further. Please follow and DM us with your reservation details so that we may assist you further. Thanks for choosing Hilton. -Klynne

@DoubleTree @HiltonHotels Extremely disappointing experience at DoubleTree by Hilton Baani Square, Gurugram. The washroom in our room has been non-functional since morning, and no one from the hotel informed us proactively. After multiple calls to the front desk, 1/3

@Muni98_ Hello and thank you for reaching out to us. So that we can document your feedback, please send us a DM below with your reservation details. Thank you. -Mere

@DoubleTree by Hilton Makkah today I have very bad experience starting from check in up to have the room, by Hotel rules I can check in up to one hr before the real time of check in but when I arrive this isn’t the truth where I need to wait up to 2 hrs to get my room?

@morga3927 Hey there, Matt - This sounds extremely frustrating, and we would like to look into this for you. Please follow and DM us with your reservation information so that we can further assist you. Thanks for choosing Hilton -Klynne

@krholness Hello - We have replied to your DM. Please take a look when you have a moment. Thank you -Violet

@DoubleTree Submitted

@DoubleTree I stayed at the moon township location on 2/22 (left on 2/23). My daughter left her jellycat and I have called multiple times & hskping mgr confirmed it was found & would be mailed. I’m still waiting. Nothing. And no one is returning my calls.

@kf_abdullah98 Hello @kf_abdullah98 - We are committed to protecting our guests' personal information. We kindly suggest you remove your post as it contains private information and send us a DM instead. We appreciate your time and will look for your DM- Klynne

@DoubleTree 👍🏼

@AKH22122016 We're sorry for the frustration. If you send us a DM with your reservation details, we can review both your reservation and Guest Assistance case. Please include your confirmation number, full name on your booking, the phone number and email address associated. Thank you. -Dawn

Is this a joke @DoubleTree ? I'm a LONG-STAY guest at DoubleTree Sharjah. Guest Assistance sent 3 copy-paste templates telling me to "contact front desk"—the exact source of the problem! Stuck in an endless loop. Case #263115560 needs a REAL manager. #Hilton #CustomerServiceFail

@akhilsharmaIN Oh no, we would like to look into this further. Please send us a DM with your confirmation number, full name on your reservation, email address and phone number, so we can assist you better. Thank you - Merna

@DoubletreeSFO @DoubleTree stuck in elevator from last 1 hour. Help button is of no use, alarm button is of no use, staff is of no use. No accountability.!! Pathetic.!! Not sure when will I get out. #USA #Hilton #doubletreebyhilton #SanFrancisco

@ItsTheLegend Hi Staci and Adam, Thank you for your reply. When you have a moment, please check your DM. -Caro

@DoubleTree Met in DMs yet no support or consequence for the building in question. Excuses and delays, not action and accountability.

So @HiltonHotels @Hilton and @DoubleTree...it's been 48 hours after filing a formal complaint about our DISGUSTING room in Miami with moldy wallpaper, a leaky ceiling, and crusty carpet. Zero follow-up from the hotel and ya'll won't help...at what point is this a BBB thing?

@oEmmao Thank you so much for reaching out You can contact the DoubleTree London Elstree team directly by phone at +44 20 8214 9988 or by email at frontofficeteam@dtelstree.com. They’ll be happy to provide details about the gluten‑free options available at breakfast.

@DoubleTree Hi - Is there an email for your Doubletree London Elstree hotel please? I'd like to enquire about Gluten free options at breakfast. :)