Fossil Group

@golfman82 Hello Nick. We would like to further assist you through Direct Messaging in order to keep your information private. Our account does allow DM's if you our following our page. Feel free to also contact our customer service team at 1 (800) 449-3056.

@FossilGroup Your account doesn’t allow messages. And you know that. The above tweet will be used as additional evidence and you’ll be hearing from my legal representative. I suggest you respond in a timely manner.

@FossilGroup sitting on hold for hours because you’ve stolen money from my account. Outrageous and terrible customer service!!!! #fossil #dontbuy #dontbuyfossilwatches

@roberthunsaker5 We're so happy to hear that your issue has been resolved! Thank you for sharing your positive feedback!

@fkhan1990 Hi Faraz! We're sorry to hear about this! If you would like further assistance, please send us a DM with your country of residence. 👍

@FossilGroup Michael kors runway back cover is hanging on an inside strip and there seems no way to snap it back. Been searching to claim warranty as there is plenty left.

@neil_creates Hi Neil! DM us with your location and style number of your watch, so we can look into a solution for you. twitter.com/messages/compo…

@SkagenDenmark @FossilGroup I will never buy one of your products ever again - costs over half the watch cost just to replace the strap !!?

@aakarshikapoor Hey Aakarshi, kindly DM us your exact location for further help with the store details. Also, you can reach out to us on 0008000402909 or customercare.in@fossil.com.

@ArmaniExchange @FossilGroup Hi, could you please guide me in online registration in India for the repair of my watch ?? Or please let me know the authorised store to get it repaired, it is in warranty. Thanks.

@LukeMccaffery Hello, Luke. Please send us a private message, and we would be happy to assist. Thank you.

@Fossil @FossilGroup Sent my watch for a link to be repaired. Came back 4 weeks later in 2 pieces.. Don't worry though! Offered me 20% off (even though I would still have a functioning watch in 1 piece if it wasn't for them). I can get 15% off if I simply register my email. AVOID

@Amazed_Naze We're so sorry to hear this! If you would like further assistance, please send us DM with your country of residence.

@jonyoungmk Hi Jon! Only the Gen 5 styles will receive the updates.

@moskovski_buy We have just sent you a DM with more information!

@FossilGroup 2.Service replaced them for me. And here I again have the same problem as the first time. photo of breakage, you have already seen. What should I do? "

@manishOfficial Hi Manish, we're sorry to hear about this. However, the number mentioned above is the official number, request you to try again or write to us at customercare.in@fossil.com.

@FossilGroup Please look into this matter!

@Fossil I tried reaching your customer care regarding my product. The person on the other side is not associated with Fossil. Are you guys here to make fool of us and just put some random contact details on your official website! #Pathetic_Service

@RTibarewala Hi Rishika, we regret the inconvenience caused. Please share your Service order number, contact details, and email ID via DM. twitter.com/messages/compo…

They refused refund and now asking more charges under warranty for repair on an already costly watch Some one please help #consumerRights are being diminished here. #fraud @DeptConsumerAff @PMOIndia @FossilGroup @jagograhakjago @nch14404 @consaff @Flipkart @timesofindia

@desi_asfaq Hello! We're truly sorry to hear of the condition in which you received your watch. Please send us a DM with your country of residence and your repair request number, so we can look into this. We're looking forward to hearing from you! 👍

@Fossil What a pathetic repair service you guys have. I received my ‘repaired’ watch just an hour back and it is still not working. It’s so disappointing to receive an unrepaired watch after waiting for a month(not including lockdown period). @FossilGroup

@Shaf250 Hi Shafqat, we'll surely look into this, meanwhile, please share your contact number and email id via DM for further assistance. twitter.com/messages/compo…

@FossilGroup Waiting for the reply

@fossilwatchua @FossilGroup I purchased a smartwatch in July 2018. The watch is not working anymore, we are in lockdown, service centre is around 120kms away, I tried calling customer care but no response, after 20 mins I disconnected. Please help

@w00dhead We have just sent you a DM!

@FossilGroup I do but still can’t...????

@FossilGroup help! I’m trying to get hold of someone about my faulty fossil watch. I can’t navigate / register on your website. I’m disappointed, frustrated and dissatisfied. Please please get in touch

@w00dhead In order to send us a DM, you will need to follow our account!

@FossilGroup I’m don’t appear to be able to DM you?!?! I’m in the UK. Can someone help please...?

@Shaf250 Hi Shafqat, we will revert on the same ASAP.

@FossilGroup I mailed in service.in@fossil.com and got a ticket no. (Ticket 5035856). Can my problem be resolved there. Thank you