Kenya Airways Support

@jgnegrete Hello, kindly send us a direct message so that we can assist you further. ^MN

@KQSupport I need support. No contact phone or by other media is available. You lost my luggage and I need extra URGEN HELP. Is this a real support??????

@paulhjul Apologies for the inconvenience caused while trying to reach us. Kindly share your request or booking reference via DM , and we will assist you. ^SM

@KQSupport something is not working with the whatsapp service for the last 3 days. Battling with the call centre as well.

@akhilesh8594 The bags were loaded to Mumbai and scheduled for delivery on 9th Mar, our team is following up with the delivery agent. ^SM

@VBrighuvanshi @KQSupport Hello. No. Out of two, I have received only one. I am yet to receive one bag. Here is the receipt of one bag I have received out of the two bags mentioned in the property Irregularity report.

@KenyaAirways @KQSupport URGENT I have yet not received my bags with tag numbers - TNKQ152863, TNKQ152869. Here is the Property Irregularity Report of the same. I was told that the bags arrived on the flight that landed on 05.03.2026. It's been 12 days now since my arrival.

@OLDMONK5388555 Hello, kindly refer to the updates via kenya-airways.com/en-ke/travel-a… or request he travel agent to engage our sales representative within his/ her region. ^SM

@Swelabelusi Hello, we kindly request that you send a direct message to @KQSupport including your bag tag number and incident number, so we may assist you further. ^MN

@Lil_Roqsta @KenyaAirways thank you bro, let me continue being a thorn in their comments. IDK anyone with a good experience with them

@KenyaAirways you can report my account all you like. It won’t change the fact, you’re all thugs masquerading as an airline. Redirect that reporting energy into getting our bags to their destinations.

@Vaisakhs200619 Hello I sincerely apologize for the delayed bag and inconveniences caused. Kindly share the bag tag number or file reference number to check and advise on the status of your bag. ^WN

@KenyaAirways @KQSupport I arrived at Lagos on March 12 from Mumbai. My baggage is missing and no PIR is created despite mails and calls

@kishoremech Hello, kindly DM us to enable us assist further. ^MN

@KenyaAirways extremely disappointed with your service. My mother-in-law’s luggage has been lost and despite multiple attempts to reach out, we’ve received zero updates or support. This lack of accountability is unacceptable. Please resolve this urgently.

@RebeccaBra45737 Hello, this has already been resolved. ^SM

@KQSupport You are also not replying. That stresses me out a lot !

Hello @KenyaAirwa40501 @KenyaAirways, @_KenyAirways_ I have been trying to rebook my flight through WhatsApp support for 3 days, but I have not received a response. My flight departs on 15 March, so this is quite urgent. Could someone please assist me ?

@ras_al_gul_ Hello, we sincerely apologize for the delayed response. Kindly advise how we can assist you via DM. ^SM

@KQSupport can someone respond to me on whatsapp it’s been 5 days now !!!!!

@KenyaAirways why is your customer service chat so awful? Getting hold of a representative its an extreme sport, do better for your customers #kenyairways #rubbish

@Lodimik We sincerely apologize for the delayed baggage. Kindly share the bag tag number or file reference via DM so we can check the status and provide an update. ^SM

@KenyaAirports @KenyaAirways @ORTambo_Int who took my luggage? Just arrived in Beijing using your airport starting from JKIA, can't find my luggage, disappeared in your places, why?

@wachiurikelvin Please check your DM ^SM

@KQSupport I have been trying to contact you from Monday and your lines are not working. Can you kindly call me back?

@ninavaldez1434 Hello @ninavaldez1434 Kindly share a direct message to us on @KQSupport.^FM

@KenyaAirways Am trying to inbox you but no response is our flight to Dubai from Uganda scheduled tomorrow still on or not

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@ch2guitarduo Hello @ch2guitarduo please share a direct message to us on @KQSupport ^FM

@KenyaAirways has LOST our bags. NO answer on phone or email. We can SEE our bags on Apple tags yet they state “still being traced”. NO form or link / email address to claim for damages. WTF?! We have the shirts on our back. THAT’S IT! NO SUPPORT? AVOID KENYAN AIRWAYS!!! 🤬🤬🤬

@Davie_msawa_kim Hello @Davie_msawa_kim. We are here to help. You may reach out to us privately via our inbox. We look forward to hearing from you. ^CM

@KQSupport I am unable to. You send me a nudge on my DM

@KenyaAirways let us not lie to each other.

@PiyushA067 Kindly share the luggage tag number via direct message for further assistance. ^CM

@KQSupport I am yet to receive my luggage Lagos Mumbai route. Travel date 4th March 2026. No update on email or any customer support. @CAA_Kenya

@mal_______j Kindly share your request via direct message for further assistance. ^CM

@KenyaAirways hello

@tavcbfw Kindly check your DM and submit request for further assistance. ^CM

@KenyaAirways Unfortunately I don’t have access to your dm as I’m not verified, but I’ve sent message to the support account

Today, our Ag. MD& CEO Captain George Kamal, joined our Muslim colleagues and members of the community in Mombasa for a special Iftar dinner as we shared in the blessings of Ramadan. During the evening, he warmly engaged with staff, sharing conversations and insights on the future plans for Kenya Airways, reinforcing a shared sense of purpose and optimism for the journey ahead. The gathering was a meaningful moment of reflection, unity, and appreciation, celebrating the diversity that continues to strengthen our team. #ThePrideOfAfrica