leshuttle_help

@PerrinTingley Good afternoon Perrin, I am sorry to hear you are experiencing issues with our website. Please can you send me a direct message and I will look into this further for you. Speak soon ^Kate

@LeShuttle_Help App and website down? For how long?

@nikita_dedik @LeShuttle Good morning Nik, I am sorry to hear you are not able to create your booking using Avios. Due to the restricted character count here, please can you send me a direct message to this Le Shuttle help account and I will look into this further for you. Speak soon ^Kate

Hey @LeShuttle, Spend Avios doesn't work since yesterday (website, app), so I can't book our holiday trip, and the phone number informs that you're active on Twitter 7 days a week - can you help? No permission to DM you, but maybe you could DM me for more details?

Good morning! Travelling with us today? You can keep up to date with the service on our website LeShuttle.com/latest. We look forward to welcoming you on board.

Good morning from a sunny Folkestone ☀️For anyone travelling with us today, we look forward to welcoming you on board & hope you enjoy your journey with us! You can keep up to date with the service here LeShuttle.com/latest.

Travelling with us this evening? You can keep up to date with the service here LeShuttle.com/latest. Have a safe trip!

@JanetintheUK @LeShuttle Good afternoon, at LeShuttle, we are fully prepared for the implementation of the new entry-exit system (EES). If you would like to discuss this further please send us a direct message. Take care. ^Ben

@LeShuttle is EES in place at Folkestone terminal? It’s expected to be fully operational for car passengers by Apr 10th, 2026

Good morning from a sunny Folkestone ☀️For anyone travelling with us today, we look forward to welcoming you on board & hope you enjoy your journey with us! You can keep up to date with the service here LeShuttle.com/latest.

Travelling with us this evening? You can keep up to date with the service here LeShuttle.com/latest. Have a safe trip!

@skipedia @LeShuttle Good evening, its great to hear you have had a smooth journey with us. We always appreciate the feedback. I hope you have a lovely onwards journey. Drive safe! ^Ben

Just driven with our dog out to Chamonix. All went super well: @LeShuttle super efficient (and free dog snacks) plus we got some help with the navigation! 🐕

@thecarr66639092 Good evening, I am sorry to hear you has issues with the vending machines in Calais. Can you please send us a direct message so we can discuss this further? Speak soon ^Ben

@LeShuttle_Help i used the vending machines whilst waiting for the train back to the uk , it failed to dispense the coffee and the other one failed to dispense the crisps , it said on the machine , if no vend takes place ,money will be refunded in 3-4 days , where is it ?

@alph_ric75792 @alph_ric75792

@LeShuttle_Help hello Good Aft. need some help in my query: I had booked a return ticket from UK to Calais to visit Paris I paid in total £468/- but the visa was not approved yet can I get the refund. I know your rules are very cruel but still I am asking.

@alph_ric75792 Good afternoon Ric, please can you send me a direct message with your booking reference number and the postcode registered to your booking. I will look into this further for you. Speak soon ^Kate

@sue_tournehem Good afternoon Sue, I am sorry to hear you are waiting, can you please send us a direct message with your booking reference number and the first line of your address so we can look into this further for you. Speak soon. ^Ben

@LeShuttle_Help What is happening with trains from Folkestone to Calais. Letter X and still waiting to depart..

Travelling with us this evening? You can keep up to date with the service here LeShuttle.com/latest Have a safe trip!

Good morning from a sunny Folkestone ☀️For anyone travelling with us today, we look forward to welcoming you on board & hope you enjoy your journey with us!

Travelling with us this evening? You can keep up to date with the service here LeShuttle.com/latest. Have a safe trip!

Good morning! Travelling with us today? You can keep up to date with the service on our website LeShuttle.com/latest. We look forward to welcoming you on board.

@ColleenAvril Good morning, I am sorry to hear you had an issue when travelling with us last night. Can you please send us a direct message with your booking reference number and the first line of your address so we can look into this further, speak soon. ^Ben

@LeShuttle_Help Can you tell me why T5 is showing rescheduled to 5.16 rather than 2.40. T1 and T3 are 2.40 and I was confirmed as 2.40 at check in.

Travelling with us this evening? You can keep up to date with the service here LeShuttle.com/latest

@HelenNagor Good morning, yes you can take helium balloons on our service as long as they are for personal use. If you have any more questions about this please feel free to send us a DM. Take care. ^Ben

Hey @LeShuttle_Help am i allowed to take helium filled balloons on my journey? Thanks 😊

@Railpig Good morning. I can confirm that our petrol station in Calais is currently closed. We apologise for the inconvenience caused. ^Leanne

@LeShuttle_Help Has the Calais petrol station re-opened yet?