leshuttle_help

Good Evening! Travelling with us overnight? You can keep up to date with the service here LeShuttle.com/latest Have a great trip!

@colpag60 @LeShuttle You can come through to our webchat service, we are open until 22:00 UK time. This can be found on our website ^Chelsea

@LeShuttle how do I claim compensation for a delay that will be well over 2 hours ?

@colpag60 @LeShuttle Good evening. If you head to our profile there is a speech mark to the right-hand side of our display picture, where you can direct message us. ^Chelsea

@BradMcA @LeShuttle Good afternoon Brad, you can keep up to date with our service on our travel updates page here: LeShuttle.com/latest. We look forward to welcoming you on board. Drive safe. ^Ben

@LeShuttle_Help @LeShuttle is the service working today? Or a 3+ hour chaos like Saturday? Returning to UK in hopefully "35 minutes" today

Good morning! Travelling with us today? You can keep up to date with the service on our website LeShuttle.com/latest. We look forward to welcoming you on board.

Good Evening! Travelling with us overnight? You can keep up to date with the service here LeShuttle.com/latest Have a great trip!

Good Morning, our service is operating to schedule in both directions with regular departures. Keep up to date on our service here LeShuttle.com/latest and we look forward to welcoming you on board.

@br3villa Good afternoon Vae, thank you for the message. Our latest travel information page can be found here (leshuttle.com/uk-en/travel-u…) and is the best place to monitor the current situation as this is regularly updated. Thanks, ^Evie

@LeShuttle_Help What are the delays down to this time?

Travelling with us today? You can keep up to date with the service here LeShuttle.com/latest

@nimeijer Good afternoon Nils. thank you for your message. I am very sorry you have been caught in the delays today. Please feel free to send us a DM with your booking reference number and first line of address if you would like to discuss this further. Speak soon. ^Evie

@LeShuttle_Help 5 hours delay and counting... Not fun with a baby in the hot car....

@bigoceanlover @LeShuttle Good afternoon, thank you for your message. I am sorry you are caught up in the delays today. Please can you send us a DM with your booking reference and first line of your address? I can then advise you further. Speak soon. ^Evie

@LeShuttle still waiting for a very delayed premium price service (more than 3 hours, so far). How do I get compensation?

@AndyBird92300 @LeShuttle Good afternoon Andy, I am sorry to hear you are stuck in the delays today. Please can you send us a DM with your booking reference number and first line of address and we can discuss this further. Speak soon. ^Evie

3+ hour delay on @LeShuttle due to electrical fault in the tunnel 😢

@neilswingler Good afternoon Neil, I apologise for the delay you have experienced today. Please can you send us a DM with your booking reference number and first line of address so we can look into this further for you. Speak soon ^Evie

@LeShuttle_Help last update was an hour ago when we were told we would be boarding in 10 minutes. Please provide some kind of update

@colpag60 @LeShuttle Good afternoon, I am sorry you have experienced a delay with us today. Please feel free to send us a DM with your booking reference and first line of address so we can advise you further. Thanks, ^Evie

@BradMcA @LeShuttle Good afternoon Brad, I am sorry that you have experienced a delay today. Please send us a DM with your booking reference and first line of address, and I can advise you further. Speak soon ^Evie

@leshuttle @leshuttle What's the compensation for a 3 hour delay? (So far)

@emilie_sto @LukePayne17665 @LeShuttle Good afternoon Emilie, I am very sorry to hear of the delay you have experienced today. Please feel free to send us a DM with your booking reference number and first line of address if you would like to discuss this further. Speak soon, ^Evie

@LukePayne17665 @LeShuttle Today as well would have been a faster day by boat… after 2h waiting outside the train we have now been told to wait an extra 2h inside the train!!! Fantastic service @LeShuttle !! Bravo!!

@LeShuttle its quicker to come over on a small boat .than it is getting through boarder control

@NikkiSt97081819 @LeShuttle Good morning Nikki, I am sorry to hear about the delay you've experienced. The respective governments have responsibility for Border Controls on our terminals, and define the resources to deliver this. If you would like to discuss this further please send us a DM. Thanks, ^Evie

@LeShuttle A total farce this morning trying to get through check-in and border control. I don't know how you have the nerve to charge for crossing times that your customers have no chance of catching, despite arriving well in advance of the hour recommended.

@ComArksey In order to DM us, you will need to click on the speech bubble on the bottom right-hand side of the page. It will not be an envelope. Speak soon, ^Eve.

@LeShuttle_Help Can someone explain why when traffic is backed up everywhere in calais they close two lanes for passport control including the one we’ve been sat in for over an hour that we were sent down from flexiplus lane

Good morning from sunny Folkestone! Travelling with us today? You can keep up to date with the service on our website LeShuttle.com/latest. We look forward to welcoming you on board.

@ComArksey Good afternoon, I am sorry for the wait you are experiencing today. If you wish to discuss this further please send us a direct message with your booking details and the first line of your postal address. ^Eve

@raphaeldemontf @BorderForceRBX Good afternoon, I am sorry for the wait you are experiencing today. If you wish to discuss this further please send us a direct message with your booking details and the first line of your postal address. ^Leanne

@LeShuttle_Help why is the @BorderForceRBX not there? Why is it taking more than an hour and a half to get on a train? Why are we paying so much for such a poor service?