Meta Horizon

Hello there! If you go to the link below it should take you to a page where you are able to select "Verify with another method". Once you have selected this, you'll be able to enter your devices (Meta Quest) serial number, order number, or email to get into the contact form. Support Link: meta.com/help/support/?… You will not be able to use the contact form if you don't own a Quest device. I'm unable to assist you further, but if you run into any Quest implementation issues or Quest development issues in the future, reach back out to us. -B

Been trying to register for a Meta Developer account for days. SMS verification codes never arrive. Support bot runs me in circles. Can't reach a human. How is this acceptable? @Meta @MetaforDevs

Launching an app can be daunting, so we made a “Golden Path” launch guide with videos and resources designed to help you maximize exposure, spark interest, and drive conversions. developers.meta.com/horizon/blog/c…

Hey thanks for the heads up! If you go to your Developer Dashboard > Team (on the left hand side) > Contact Us, this will open a new window where you can reach out to the team best suited to help with your app submission. Click "New" in the top right and fill in the information to the best of your ability. If you have any issues finding the form or questions on filling it out, let me know. If you have any implementation questions in the future, don't hesitate to reach out to us! -B

@MetaHorizonHelp Hey @MetaHorizonHelp Team, we submitted the DesignXR app about 1 week ago. Can you please provide the status? Thanks

@MetaHorizonHelp I just wanted to confirm — there’s no limit to how many times we can resubmit after receiving “Changes Requested” on our app submission, right? 😅 Our submission “DesignXR” got some feedback, and I want to make sure a few more resubmissions won’t cause any issues

Hey there! We're sorry to see that you're having issues with your controllers and we just wanted to gather some extra information so we can take a look into this for you. Are your controllers being detected by your headset during regular use outside of the developer environment? Is it only Unity that's not detecting any input from your controllers? Thank you in advance, and let us know if you have any additional questions, we're happy to help! -N

Since my Quest 3 updated to V81 on its own this morning, my Unity project using the XR interaction toolkit entirely broke. Zero controller inputs detected. Project is now halted because there's seemingly no workaround. Go fix ittt!!!!! @Meta #meta #quest3

@klick_fr Hello there! I understand you're having some trouble with your In-App Purchases, and I get how frustrating that can be. If you're still experiencing that issue, feel free to shoot us a DM and we'd be happy to look into it further. -G

@MetaHorizonHelp gng yall said i was approved for in app purchases on September 2nd and today when i tried to make an addon i couldnt price it

We're aware of an issue with leaderboards disappearing from published Horizon apps. We appreciate your patience while we worked on a fix. The issue is now resolved.

@tomreason @MetaQuestVR Hey Tom! Thanks for calling this out. We're aware of the issue, and we're actively working on a fix. The leaderboards aren't deleted and progress is not lost, but the ones missing from the API response will be unavailable until the fix rolls out. Hope this helps! -G

For some reason the Leaderboard in @MetaQuestVR was deleted or disappeared, I don't know what it is connected with, I'm waiting for a response from support, but in advance I apologize to everyone for the inconvenience. #CYBRID #metaquest #vr #quest3 #quest2

@sofyedaproducer Hey there! Sorry to hear that you're having issues with your world. I would suggest that you reach out to our creator support (metahorizoncreators.zendesk.com/hc/en-us), as they have the resources to assist with that type of issue. From that link, you can select "Submit a Request".

@MetaHorizonHelp I've been having this issue for months on my PC and laptop. I can't create a world, it won't let me into the editor to make a game. I get this error

Hey there! Sorry to hear that you're having issues with your account, I understand how frustrating that can be. I would suggest following up with Instagram Support, as they have the resources to assist with account related issues. Here's a helpful link to the Instagram help page (help.instagram.com). -G

Let the gold rush start: limited edition Oakley Meta HSTN colorway is now open for pre-order. Grab them before they’re gone! The rest of the Oakley Meta HSTN collection goes live later this summer. meta.me/oakleymeta

Hello Trudie! Sorry to hear that your account was hacked, I understand how frustrating that can be. Our team is equipped to assist with Horizon Developer issues, and for account support I would suggest reaching out to our support team via the Support Hub (meta.com/help/support/). Hope this helps! -G

@MetaHorizonHelp my account has been hacked emails to follow to recover but cannot do it, they have changed my email and removed my actual email and now I can’t recover my account

Absolutely! The easiest way to make a bug report outside of your headset is by using Report a Bug in the Meta Quest Developer Hub or in the Horizon mobile app under Report a Problem. Here's the guide for how to submit bug reports on mobile: meta.com/help/quest/100…. Please let us know if there's anything else we can help with here! -B

@MetaHorizonHelp @MetaQuestHelp Thank you for your suggestion! May I ask if there is an online webpage where I can submit the report instead? To be honest, typing such a detailed report directly on the Quest is not an easy task. I would really appreciate your help!

Dear @MetaHorizonHelp, I’d like to report a bug in v78 system of Meta Quest. When this bug occurs, no other USB devices (e.g., mouse, keyboard, SD card reader) can connect successfully unless the system is restarted. Users won’t realize that a restart is required to resolve it.

@k96ee Hey there! Thanks for reaching out. We've got some developer documentation for the Meta Spatial SDK that looks like it's just what you're looking for: #monoscopic-and-stereoscopic-media" target="_blank" rel="nofollow noopener">developers.meta.com/horizon/docume… If you have any additional questions, don't hesitate to ask, we're always happy to help! -N

Hi @MetaHorizonHelp , I'm wondering is there currently any way for developers to render stereoscopic content (separate views for each eye) in a 2D app, similar to how the system Media Player handles 3D videos? Would love to know if that functionality is exposed to developers.

@kevenma_x Hello again! Thanks for reaching out. The release notes should be updated very soon. Feel free to come back with any other development questions or concerns - we're always here to help! Take care, -B

@MetaHorizonHelp developers.meta.com/horizon/docume… Your documentation also suggests that developers check whether the device supports Dolby AC3 first. As an individual developer, obtaining authorization from Dolby is nearly impossible. Therefore, I have to rely on the device to provide Atmos capabilities.

Dear @MetaHorizonHelp and @Dilmerv. I noticed Meta Quest v78 release notes mention system-wide Dolby Atmos support on Meta Quest. However, my Quest 3 (v78) shows no Dolby Atmos decoders (e.g., c2.dolby.eac3.decoder) in MediaCodec.

Hello there! It looks like you're interested in adding Dolby Atmos support to your app! To get started, you'll need to apply for a Dolby Atmos license. You can find all the details you need here professional.dolby.com/licensing/. As for not seeing Dolby Atmos in your decoder, the support actually comes from the apps or games themselves. If you have anymore Quest development related questions, do not hesitate to reach out! Hope this helps! -B

@MetaHorizonHelp @Dilmerv As a VR video player developer (my app already supports NDI, HDMI(USB Video), MV-HEVC, and Ambisonics), I want to add Dolby Atmos support. Any guidance would be greatly appreciated!

Hey, thanks for reaching out! We're looking into this for you, but in the meantime, could we get a little more information on what you're trying to do? What have you already tried and how has it not been working for you? Any specifics you can provide will be greatly appreciated! -N

@MetaHorizonHelp @MetaHorizonDevs - Been trying to do something with the quest 3 that I do with the Apple Vision Pro when using a giant 180° screen in metaOS (moonlight) curved windows seem to have square collisions so I cannot bring it close to my face when in curved mode!

@Dilmerv @aollivier82 DMs are open! Thanks for the request. -H

@aollivier82 @MetaHorizonHelp Great question. @MetaHorizonHelp could you help answering this? Thanks

📢 From time to time, we’ve seen people requesting Meta support here on X and Reddit without proper follow-up. Today, we want to give you a dedicated option to share any issues you may be encountering as a creator or developer, whether it's related to MR dev tools, or Horizon Worlds creator tools. 📌 You can now tag the following support accounts to ask for help directly 👇 X: MetaHorizonHelp Reddit: MetaHorizonSupport #xr #horizon #developers

@leodotfun Hey @leodotfun valid question - we're a new team at Meta providing Horizon dev support. We haven't made a public announcement yet, but you can expect to see more about us starting next week! - H

@MetaHorizonHelp @Dilmerv @jmdagdelen Bro what the fuck, why you only got 4 follower including me?

Meta can’t even keep their developer documentation online. This just renders a blank white page developers.meta.com/horizon/docume…