Justin Genovese

@AmericanAir I tried to book a flight. Never received a confirmation screen or email card. Wasn’t charged that day. Then magically I get a check in email from you today. I go back on the card statement and I’ve been billed. Never in my life.... you guys need to make this right.

Hahaa, so good. twitter.com/i/moments/9544…

@kitandace #bummer #Poorcustomerservice I assumed a company that has quote "taken the best principles of technical design" would one, value when the quality of their product is in question, and two replied back to frustrated customers

Fantastic customer support from everyone I dealt with at @jcrew_help. Way to turn a crappy situation into a good! #kudos

@kitandace #bad #firstimpression I went ahead and spent the extra money to get a higher quality pair of pants that would last. On the second time of wearing the Navigator Trouser, the waist button fell off. Super disappointed. I know it's just a button but come on, really??

@jcrew_help @jcrew I'm had one item that I'd like to purchase stuck in my shopping cart since 11am. Keep telling 'Chrome is unable to process my order right now.' Thoughts?

@jcrew_help If you put on a big sale and can't handle the volume that very much as the opposite effect. I just had a give up on the number of things I was trying to purchase bc your site kept timing out. @jcrew #techfail

@MinnetonkaMocc super bummed at the quality of my first ever pair of Tamaracs. Paid for premium but frayed after six months. 😢

@TMobileHelp can I DM without cellular service.

@TMobileHelp @Support look at my past try weeks for the last hour!

@TMobileHelp you keep sending the same thing!!!!!!!!!!!!!!!!!! I'm trying g to DM you

@TMobileHelp it's done

@TMobileHelp @lavora you could have just sent me that 2 hours ago. This has been a very poor customer experience -- what do I do now?

@TMobileHelp @Support so can you please provide another solution or put me into reach out via email.

@TMobileHelp @Support you've been responding

@TMobileHelp @Support @TMobileHelp bc I don't have any service provide wish is the very reason I'm reaching out via wifi

@TMobileHelp I have DMed you multiple times

@TMobileHelp still stuck. Can't send me a code when I don't have reception. Look at my thread this is getting ridiculous

@TMobileHelp @Support this is not helping. Can you please have a customer rep call my phone. I can't call by you disabled my service.

@TMobileHelp and can I do that with only wifi?