Stripe Support

Our AI assistant can help get quick answers to your questions—all without having to dig through pages of docs. Select “AI Assistant” from the search bar at the top of the page and ask away! Check out the thread below for examples👇

@basittkhattak Hey there, we received your DM, and we can proceed over there, thank you for the follow-up.

@stripe @stripesupport Our account was closed without reviewing any evidence. We're a legitimate UK business with 6 genuine US orders ($2,751.25) and ZERO chargebacks. Full documentation now uploaded. Please conduct a proper human review.

@CedarStResearch If you're facing repeated issues with this, we're happy to help. Feel free to DM us with some details and we can take a look from our end of things. twitter.com/messages/compo…

@UnifyGiving Could you please check your DMs? We’ve sent over a few follow-up questions for you there.

@stripesupport You asked for my email, which I gave and you said you’d look into it, and nothing still.

@stripe 8 weeks since we messaged your sales team trying to get issuing on our account (twice) and no reply. 3 weeks since we messaged you here, and people facing you obv reply but then do nothing when it’s in direct messages. That’s 8 weeks of the unhoused not receiving aid.

@Ez01am Sorry for the trouble here. You're not talking to AI—all of Stripe's support channels, including our social accounts, are handled by real people. Can you DM us your account ID so we can review what's happening? twitter.com/messages/compo…

@stripesupport Stripe told me they would release my €4,700 on April 14, 2026, and today is that date… but the money is still being held. No clear answer or human support, just bots.

You can view all the countries currently supported by Stripe here: stripe.com/in/global. If you wish to receive notifications, you can sign up with your email address here: stripe.com/global and we'll send you updates if support becomes available in your country in the future.

@stripe when will you expand to more countries? Why are you limiting yourselves by only having a select few countries available? There is so many people/businesses out there that are forced to use other payment gateway providers because you are not available in their country.

@rishabhj_says Sorry for the trouble here. Can you DM us your account ID, so we can review what’s happening? twitter.com/messages/compo…

@lemonsqueezy @jrfarr @stripe @stripesupport

@lemonsqueezy my payouts have been stuck for a month now, and it says the store is under review. support doesn't respond to emails. should i just give up on seeing the money?

@HireWowAI Please DM us the email address or account ID associated with your Stripe account. twitter.com/messages/compo…

@stripesupport @stripesupport

@stripesupport can you help us escalate our new account please. There’s definitely some sort of a mistake.

@skinnyandbald Happy to help!

UPDATE: Stripe support reinstated. Genuinely appreciate it. X/Tweets to the rescue.

After years of boring, uneventful transactions, @link @stripe suddenly deactivated my account. No explanation. No appeals. Just 'security concerns, decision is final.' Support says they cannot tell me more "due to security." Bizarre. The kicker: Link is embedded across so much of the internet that losing access creates real friction everywhere. No recourse when they get it wrong. cc/ @patrickc

@skinnyandbald Hi Ben, sorry for the trouble. Can you DM us your email ID so we can review what’s happening? twitter.com/messages/compo…

@PuccaFanGirl This sounds like something wrong is going here. Please reach out to us over DM so we can help take a look at the situation here! twitter.com/messages/compo…

@zerobitflip Hello Shubham! We heard back and made some adjustments on our end. Could you please try again and let us know if you’re still experiencing any issues?

According to you what is the reasonable time I should expect??? I am really getting tired of generic replies with no solutions. I fully understand sometimes few issues do take long time to resolve. But don’t you agree this much amount of time should be enough?? What is exactly unreasonable I am asking? Just want a working account.

@patrickc @collision @stripe I really didn't wanted to post this but I am really frustrated with kind of reponse I got from Stripe Team, I had an old working Stripe account fully verified and working for local payments. However I was facing issu e charging international users. I contacted your support in Sept 2025! YES Last Year, In the same email they accepted their is nothing wrong with my account and their is some engineering issue I was fine and patient, meanwhile our team spend decent time building our payment system work with Stripe, trusting that their is no way Stripe team won't solve this. After continous followup 40+ messages exhange your team said they have finally resolved the issue. After testing we found we are still facing same issue, we contacted the Stripe team, they reiterated that NOTHING IS WRONG WITH MY ACCOUNT. After continous followup, your team asked me to give failed payment request ID from my live account. And suggested "Test Account can behave differently" To me this was an absurd and false thing to say as Stripe docs mention Test accounts are supposed to simulate real behavior, if not their must be something wrong. After I expressed my frustration your team mentioned they flagged an issue with my account due to long inactivity, and they have passed my account for review if they can continue supporting my account. Your team also mentioned "IEC verification process involves real institutional validation outside of Stripe so that simply can't be replicated in a simulated environment." I had to point him out as per Stripe's own documentation IEC is optional unless I sell physical goods or charge AMEX customers. After which your team CLOSED my account like seriously ? Directly closed my account due to inacvtivity. My user base is international whom should I charge if my stripe account wasn't working in the first place. I always held Stripe team in high regards. But this behaviour is completely unprofessional wasted so much time and really angered me at this point. Thank You for your Attention!

@vietifysm Thank you for your interest in our services. At the moment, Stripe doesn't support Vietnam, but we're constantly working to expand our reach. Please stay tuned to our social media for updates, as we hope to extend our support to more regions in the future.

@moonfarm_dev Nice, please @stripe when you are support in Vietnam?

First payment is here!! 🎉🚀 Molted Email now has $9 MRR 🤯

@dorianbaffier Hey dorianbaffier! Could you send us a DM with more details about your query? twitter.com/messages/compo…

is there any @stripe feature that allow weekly accounting export alongside payout ?

@elbarber3000_el Hi there, we're sorry to hear about this. Feel free to DM us with more information, and we'd be happy to assist. twitter.com/messages/compo…

@stripe hi I have a huge problem with your company!!!!! I’m till wetting for confirmation almost 4 weeks is just no FAIR!!!!!!!!!!!!

@RilliTho Sorry about the trouble. Please DM us your account ID, and we’ll take a look. twitter.com/messages/compo…

@stripe Good morning, Stripe. I'm having trouble le logging in, and every avenue sends me right back to not being able to access my account. Can you tell me what's going on?

We appreciate your interest in using Stripe, but unfortunately, we are not available in the Channel Islands at this time. However, if you would like to receive notifications about this, you can sign up using this link: stripe.com/global with just your email address, and we’ll send you updates if this becomes possible in the future.

Day 1 of asking @stripe to allow use in the Channel Islands.

@kennydev3673351 Hey, unfortunately, we don’t currently offer support for Nigeria. However, we recommend checking out Paystack, which is a Stripe subsidiary. You can find more information here: paystack.com/stripe/nigeria.

@stripe Hi @stripe pls could you enable Nigerians to create account where they can receive and send money ?

Sundar Pichai explains Google Search latency budgets: "I’ve always internalized speed as one of the distinguishing features of a great product. It almost always reflects the technical underpinnings of the product having been done well. It's easy to say you want low latency, but you're constantly adding capabilities. The capability frontier is progressing. That's where it gets more complicated. But to give an example, Search they now have latency budgets, in the milliseconds. If you ship something which shaves off three milliseconds, you earn 1.5 milliseconds for your latency budget, and 1.5 milliseconds gets passed onto the user. Depending on what we think you're doing, some people may get a latency budget of 30 milliseconds or 10 milliseconds. That's how much we think it matters." @sundarpichai @eladgil @collision

@Adityax88g Hey Aditya, would you mind sending us a DM with your account details? We'd like to take a look. twitter.com/messages/compo…

Hi @Stripe, Our account was disabled immediately after launch due to a sudden spike in order volume — with no prior history or issues. We’re a legitimate D2C brand (@CleoLifestyle_) actively fulfilling all orders. Happy to work with rolling reserves or limits