Anders Jones

@AmericanAir I was at the gate at 229. I saw a boarding pass with my seat number and someone else’s name sitting at the desk. I said “that’s my seat and I’m here” One of the agents said “too bad” and picked it up and walked down the jet bridge with it

We’re very sorry to hear you were unable to board Flight 1832 in DFW. Customers must be in the boarding area at least 30 minutes prior to departure, with boarding doors closing 15 minutes before takeoff. Based on the information available, your seat was released at 2:37p for a 2:45p departure. That said, we recognize that moments like these can be stressful, and our team should always approach them with professionalism and respect. We sincerely apologize for any inconvenience this caused and will ensure your feedback is shared with our DFW team for a closer review and coaching where needed.

@AmericanAir the gate crew at B11 at DFW just shut the door for flight 1832 in my face despite me having more than 15 mins before departure. EXP flying in first class. They were extremely rude

@DavidG_CSLP @BillWinterberg You're assuming that meetings are the only way to maintain a client relationship. We've found that our member base (younger demographic) prefers a-sync communication in many cases. That's a big unlock from a productivity standpoint.

I don't think the issue is with supporting 250-300 clients... But what type of support are they getting? Do they have 2-3 meetings per year per client? Do they take a few weeks vacation? Let's assume 2.5 meets per year per client and 3 weeks of vacation. So they are averaging 2.77 meetings per day... EVERY SINGLE DAY. Monday - Friday for every week except when they are on vacation. You believe that is sustainable?

Ramit: AUM bad, Facet good! Facet: Our 55 advisors are taking great care of our 15,000 clients! pulls out calculator... So each lead advisor services 272 clients on average?! Reference: riabiz.com/a/2024/11/2/fa…

@tdgraff One way to think about this: venture and PE are power law returns, mostly because of heavily concentrated portfolios. Shouldn't public markets behave the same way when looking at a small sample size?

I've been thinking more about the issue of returns being concentrated in a few stocks. IDK what conclusion to draw, but consider the following: - Since 12/31/22, SPX is up 40.2% 😊 - ~22.7% was from 6 stocks which were up an avg of 151% 🤯 - Remaining stocks were up 28.8% 🤷‍♂️

@tdgraff @join_facet Ironically, the SEC doesn't allow advisors to charge different prices for the same service. 🤔

I'm embarrassed to admit this, but before coming to @join_facet I never really thought about how AUM% fees are an obvious example of price discrimination. If you remember Micro 101, is defined as charging customers different prices based on ability to pay. thinkadvisor.com/2024/02/20/in-…

@tdgraff @coloradotravis This is really well written and makes me think about my job differently

This is a good thread by @coloradotravis. IDK if I'll ever be a CEO type, but at one point in my life I was offered the chance to *just* be the baker and I quickly realized that wasn't what I wanted *at all*.

@jrichlive Hey @jrichlive have you looked @join_facet ? Subscription-based, tech-forward, financial planning for the mass affluent market. 80% of clients have never worked with an advisor before...

Private wealth management remains a massive TAM with a dramatically underserved customer base. Crazy in this day and age but reminded of it daily. Someone will solve this…🤞

@markcecchini Hey Mark—you’ve just highlighted the problem with AUM. You’ve just listed a bunch of professional services. How is AUM the right way to pay for those? Why should someone with $2m pay more to set up a 529 plan than someone with $1m?

@FreightAlley Show jumping or anything horse related

One of the advantages of building a media business in aviation is that the folks that are interested in the topic are fanatical about it. What other interests/hobbies have a fanatical audience?

@typesfast @join_facet is hiring a sr full stack engineer and a staff front end engineer. Please send our way!

If your company is hiring top tech talent, we have some awesome folks who passed our very high bar that we are rescinding offers to. It sucks. I'm deeply sorry. But would love to connect with companies adding software engineering and related talent. I hope they will all land on their feet as we'll do what we can to help. DM me and I'll connect you to our recruiting lead running point on this.

@wquist Agreed it will shake out to something like that. Would love to see the best college team play the worst NFL team every year as part of that

Putting this here so I have receipts. There are 133 NCAA BCS Football teams. We are going to end up with 2 conferences, that have 5 divisions each with annual promotion / relegation. And it will be glorious (and European). Just gonna be bumpy until we get there...

@CdubGOLF @Evan_Schiller Perhaps the most underrated course out there is Stewart Creek, less than 30 from Banff. Definitely worth getting a round in there

Anyone ever played Banff Springs? Is it worth it? We just booked a family vacation to Banff in July. Considering asking my wife for a morning 18. I’ve seen this hole so many times. Is the rest of the course great too?! 📸 by @Evan_Schiller

@wquist I think there's a more nuanced view here. In certain pursuits, like investing, purity of process is more important. In other pursuits, like starting a company, focus on outcomes is more important.

Everyone wants improved odds, in almost all facets of life. People think past outcomes are the best way to figure out if someone / something can change your odds. But the answer is actually process.

@patrick_mckenna @auren This is a blatant "my resting heart rate is less than my age" flex 😜

@auren The internal data plus Total Sleep and Time to Bed tracking are helpful. Algo magic less so

what is the likelihood that apps that measure sleep types (REM, light, deep, etc,) are complete frauds?

@tdgraff You have bigger fish to fry

For the record, I have no desire to run Twitter. Thank you.

@tdgraff @FacetWealth Amalgamated Planning and Trading Inc

@FacetWealth IDK... "The Great American Financial Planning Corporation" has a nice ring to it...

@tdgraff I’ve thought for a long time that there has been a real drop off in innovation in Christmas music

I enjoy Christmas music between two precise dates: Black Friday - Christmas Day. That's it. By the time dessert comes out after Christmas dinner, time to shut it down.

@lessin There's definitely a remnant inventory play here somewhere...

On poop - it is kinda amazing that in your lifetime you will shit tens of thousands of pounds of poop… this feels like a useful metaphor for something, but I am not sure what.

@auren I think there's an inverse correlation between perceived well-run-ness and growth. The faster you're growing, more perceived chaos. Not necessarily a bad thing: often times you blow past the chaos en route to the next level

there are no well-run companies. there are terribly-run companies and badly-run companies and the best ones are mediocre-run companies.

@wquist Agreed

"Software eating the world" in a lot of sectors is going to mean use tools to compete with legacy providers v. sell to them / digitize the industry... And I think a lot of the 'go to market' will be through acquisition, with the minnows raising capital to swallow whales...