Grab Singapore

@Balaji38708357 Sure thing! We can definitely help you get those receipts. Just send us a PM or DM with the booking ID and we'll take it from there! ✨

@GrabSG Hi Team, I need a copy of all receipts for all my trips done from 15th March to 3rd April. In the grab app, I get only the latest trips receipt irrespective of any older trip that I choose. Could you pls assist?

@plumefall Hi there, thanks for reaching out, you may submit a report via this link - help.grab.com/passenger/en-s… , thank you.

@GrabSG where do I submit a ticket for a possible scam enquiry?

@jayantikasoni Hi there, thank you for these great suggestions! We truly appreciate your feedback as we strive for continuous improvement. We’ll share your ideas for non-smoker vehicles and smoother driving with the relevant teams for future consideration. Thank you for helping us grow!

Dear @GrabSG @gojeksg @cdgtaxi_sg I'll pay a premium for non smoker cars. My anecdotal survey says the same. Please build the feature!

@MJKIAWAAZ Hi Mahendra Jain, we're sorry about your recent order experience. For further probing on your concern, kindly submit a report via this link - help.grab.com/passenger/en-s… , thank you.

Avoid Geetham restaurant in Singapore for morning food delivery through @GrabSG they accept order at any time but never deliver before 9:00 am

We’re sorry to hear about your ride experience. I’ll be happy to help check on this. Please drop us a message via Grab Singapore’s official Instagram or Facebook Messenger with your phone number/booking ID, as we’re unable to access chat from here to assist further. Thank you. -Neo

So I just called a @GrabSG ride for my helper and my elderly dad, who is in a wheelchair. My helper took some time transferring him from the wheelchair to the car because he was unable to stand on his own. And what do we get for that extra effort? An additional $3 charge! How wonderful! Thanks for really prioritizing the elderly, Grab! Truly impressive. @InsideGrab

@SimiThaiChee We apologize for the trouble you’ve had with drivers delaying your bookings for extra fees. 🚩 This isn't the standard we expect. We've flagged this to the relevant team for investigation and action. Thank you for helping us improve your experience.

@GrabSG @GrabSG there’s a trick at Changi Airport pickup. Drivers jam themselves at the start of the pick up driveway n trigger waiting time surcharge. The actual pick up point is clear. So the pax pays $5 even though they are waiting for the driver. @grabsg do something to cancel this.

Earlier today, we had a system error that resulted in Grab's app displaying unusually high prices. We know this was an unwelcome surprise, and we sincerely apologise for this. The error was due to a misconfigured fee, which was corrected within 20 minutes. While Grab's safeguards automatically prevented most bookings with incorrect charges from going through, we did find some users who were affected by today's incident. For every user who was affected, we've already processed full refunds for the incorrect charges as of 9pm today. We are doing everything to learn from this so it doesn't happen again. Our customers trust us with their daily needs and we don't take this for granted. If something doesn’t seem right, please reach out via DM so we can help resolve it. Thank you for your patience and understanding on this.

@leftmemalone Our apologies for the wait! We want to get this sorted for you as soon as possible. Could you please PM or DM us your registered mobile number and email address? so we can look into this and get things moving to improve your experience.

@GrabSG hey so my crm case has been stagnant for a good 2 weeks 😃 is everyone out of office or what

@Mohd_Shariq Got your message on Instagram!🙌. Let’s continue the conversation there.

@GrabSG I tried contacting but there is no human agent on your dm

@GrabSG Why am I charged for the subscription I never subscribed to?

@O1sevensix We want to get to the bottom of this for you. 🧡 Please PM or DM us your registered phone number and email address so we can look into the booking details right away.🙏

@GrabSG driver lied about arrival time. Check GPS. App failed. Canceling with credit card now.

@ssbnasa Hi Shashank, We'd love to help get this sorted for you! 🧡 Please PM or DM us your registered phone number and email address so we can assist you right away.

@GrabSG Got charged for GrabUnlimited after missing the trial cancellation. I won’t be using the service - please cancel the subscription and issue a refund. Hoping for a quick resolution.

@Unk0wn009 Definitely not the route we aim for so sorry about that! Your feedback helps us improve your experience. If you need immediate assistance, just PM or DM us and we'll be happy to help.🙏

@GrabSG seriously???🙄🙄🙄

@Mohd_Shariq Hi Shariq, we definitely want to look into this for you right away! Please PM us on FB or DM us on IG with your registered email and phone number so we can resolve this for you.🙏

@geez_ah Hi Ian, sorry about what happened with your ride 🙏 I will help you check on this, please message us through Facebook/IG Grab Singapore for further assistance. -Neo

@GrabSG We were taken to the WRONG destination (Orchard Rd instead of Little India), still charged $27, and only offered $5 compensation. I then had to pay AGAIN to reach where I originally booked. This isn’t acceptable… I request a full refund. Please resolve.

@sheisnanaaa Hi Nana, we’re very sorry to hear about this experience. Could you kindly send us a PM at m.me/Grab or Instagram DM at instagram.com/grab_sg/ so we can assists you further? Thank you. -Neo

@ronburgundyhk Hi, we’re really sorry to hear about your experience and we’d like to help look into this for you. Please reach out to us via our official Grab Facebook or Instagram page, where our live agents will be able to assist you further. Thank you. -Neo

@GrabSG for some reason has no ability to connect to a live agent. The AI bot basically says here is the three problem statements I can offer to identify, otherwise ‘thank you’. No human interface that can actually help and no phone to contact other than for fraud. #poor

@asimplebloke Hi Bloke, we're sorry for the inconvenience. We value your feedback and will share this with our team to improve your experience. If you need assistance, feel free to PM or DM us.

@GrabSG sending out ads that encourages me to stay home and let them do the work of delivering food... Then 1hr 18mins of waiting... On time > delayed > cancelled *slow clap Don't talk big when you don't have the manpower...

@ellaschris Hi Chris, please reach out to our Grab Thailand team via this link: m.me/GrabTH. They will assist you accordingly. Thank you.

I had an issue last night in Bangkok when I ordered a car to pick me up from downtown to take me back to my place, the key was left most likely in the cab when I took out my phone. It was in the same pocket. It was probably in the backseat and I tried contacting the driver immediately and he did not respond.

@zdev118 @startupbites Hi Thunder, sorry to hear that! Just drop us a PM or DM with your registered number and email so we can look into it for you. Thanks

@startupbites @GrabSG How bout your customer service competencies when logged and called up? You need to improve it since there is no proper resolution but case are closed...

"We did not invent transportation. What we did was we applied technology..." @GrabSG co-founder, Tan Hooi Ling pointed out as she talked about their company's mission. Also, she expressed the need to: • Think about tech in segmented, tailored ways • Understand that when thinking of building the next form of economy, everyone must be taken along • Understand what the changes and shifts and dimensions are and augment for it ___ Clip source: World Economic Forum Title: Cambodia 2017 - Press Conference: Meet the Co-Chairs of the World Economic Forum on ASEAN 2017 Link: youtu.be/OtIcOaugmoU?si… #leadership #technology #Innovation ___ Gaining some insights? Follow @startupbites! 𝗕𝗶𝗴 𝗜𝗱𝗲𝗮𝘀 𝗳𝗿𝗼𝗺 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝗱 𝗙𝗼𝘂𝗻𝗱𝗲𝗿𝘀 𝗮𝗻𝗱 𝗖𝗘𝗢𝘀, 𝗖𝗼𝗻𝗱𝗲𝗻𝘀𝗲𝗱 𝗶𝗻𝘁𝗼 𝗕𝗶𝘁𝗲-𝘀𝗶𝘇𝗲𝗱 𝗣𝗶𝗲𝗰𝗲𝘀

@judith_velarde Hi Judith, could you please PM or DM us the booking ID so we can look into this further for you? Thank you.

@GrabSG You canceled my order after waiting for more than 1 hour!!! I need compensation! What the hell are we going to eat now?

Hi, we’re sorry to hear this and understand why that would feel concerning. Grab fares are dynamically calculated based on real-time factors like demand, traffic conditions, weather and driver availability. Even if it’s the same route and timing, prices can fluctuate depending on supply and demand at that moment. That said, we definitely want to look into this properly. If you believe there’s a discrepancy, please PM us in Facebook GrabSG profile on the screenshots of the fares shown (with and without the voucher applied), along with the date and time. We’ll review the details and clarify this for you. 💚 -Leo

Those $200 were paid for by someone, @GrabSG! They’re not freebies from you to try to make up for its cost! Would NEVER buy vouchers from you again and would also advised people against buying!

Something fishy with Grab gift vouchers. My usual fare to work is $16-19 so I thought I’d have 10 days of paying only $6-9 with $10 vouchers. But NO, until I finished the vouchers, all fares have been $27-$34! And now the fare is back to $19. Same time every day!