Grab Singapore

@sheisnanaaa Hi Nana, we’re very sorry to hear about this experience. Could you kindly send us a PM at m.me/Grab or Instagram DM at instagram.com/grab_sg/ so we can assists you further? Thank you. -Neo

@ronburgundyhk Hi, we’re really sorry to hear about your experience and we’d like to help look into this for you. Please reach out to us via our official Grab Facebook or Instagram page, where our live agents will be able to assist you further. Thank you. -Neo

@GrabSG for some reason has no ability to connect to a live agent. The AI bot basically says here is the three problem statements I can offer to identify, otherwise ‘thank you’. No human interface that can actually help and no phone to contact other than for fraud. #poor

@asimplebloke Hi Bloke, we're sorry for the inconvenience. We value your feedback and will share this with our team to improve your experience. If you need assistance, feel free to PM or DM us.

@GrabSG sending out ads that encourages me to stay home and let them do the work of delivering food... Then 1hr 18mins of waiting... On time > delayed > cancelled *slow clap Don't talk big when you don't have the manpower...

@ellaschris Hi Chris, please reach out to our Grab Thailand team via this link: m.me/GrabTH. They will assist you accordingly. Thank you.

I had an issue last night in Bangkok when I ordered a car to pick me up from downtown to take me back to my place, the key was left most likely in the cab when I took out my phone. It was in the same pocket. It was probably in the backseat and I tried contacting the driver immediately and he did not respond.

Earlier today, we had a system error that resulted in Grab's app displaying unusually high prices. We know this was an unwelcome surprise, and we sincerely apologise for this. The error was due to a misconfigured fee, which was corrected within 20 minutes. While Grab's safeguards automatically prevented most bookings with incorrect charges from going through, we did find some users who were affected by today's incident. For every user who was affected, we've already processed full refunds for the incorrect charges as of 9pm today. We are doing everything to learn from this so it doesn't happen again. Our customers trust us with their daily needs and we don't take this for granted. If something doesn’t seem right, please reach out via DM so we can help resolve it. Thank you for your patience and understanding on this.

@zdev118 @startupbites Hi Thunder, sorry to hear that! Just drop us a PM or DM with your registered number and email so we can look into it for you. Thanks

@startupbites @GrabSG How bout your customer service competencies when logged and called up? You need to improve it since there is no proper resolution but case are closed...

"We did not invent transportation. What we did was we applied technology..." @GrabSG co-founder, Tan Hooi Ling pointed out as she talked about their company's mission. Also, she expressed the need to: • Think about tech in segmented, tailored ways • Understand that when thinking of building the next form of economy, everyone must be taken along • Understand what the changes and shifts and dimensions are and augment for it ___ Clip source: World Economic Forum Title: Cambodia 2017 - Press Conference: Meet the Co-Chairs of the World Economic Forum on ASEAN 2017 Link: youtu.be/OtIcOaugmoU?si… #leadership #technology #Innovation ___ Gaining some insights? Follow @startupbites! 𝗕𝗶𝗴 𝗜𝗱𝗲𝗮𝘀 𝗳𝗿𝗼𝗺 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝗱 𝗙𝗼𝘂𝗻𝗱𝗲𝗿𝘀 𝗮𝗻𝗱 𝗖𝗘𝗢𝘀, 𝗖𝗼𝗻𝗱𝗲𝗻𝘀𝗲𝗱 𝗶𝗻𝘁𝗼 𝗕𝗶𝘁𝗲-𝘀𝗶𝘇𝗲𝗱 𝗣𝗶𝗲𝗰𝗲𝘀

@judith_velarde Hi Judith, could you please PM or DM us the booking ID so we can look into this further for you? Thank you.

@GrabSG You canceled my order after waiting for more than 1 hour!!! I need compensation! What the hell are we going to eat now?

Hi, we’re sorry to hear this and understand why that would feel concerning. Grab fares are dynamically calculated based on real-time factors like demand, traffic conditions, weather and driver availability. Even if it’s the same route and timing, prices can fluctuate depending on supply and demand at that moment. That said, we definitely want to look into this properly. If you believe there’s a discrepancy, please PM us in Facebook GrabSG profile on the screenshots of the fares shown (with and without the voucher applied), along with the date and time. We’ll review the details and clarify this for you. 💚 -Leo

Those $200 were paid for by someone, @GrabSG! They’re not freebies from you to try to make up for its cost! Would NEVER buy vouchers from you again and would also advised people against buying!

Something fishy with Grab gift vouchers. My usual fare to work is $16-19 so I thought I’d have 10 days of paying only $6-9 with $10 vouchers. But NO, until I finished the vouchers, all fares have been $27-$34! And now the fare is back to $19. Same time every day!

@TKamot @CanadianPizza_ Hi there, we’re very sorry to hear about this experience and understand your frustration. Could you kindly send us a PM at m.me/Grab or Instagram DM at instagram.com/grab_sg/ so we can assists you further? Thank you.

@GrabSG Is there any attendant at the customer review? @CanadianPizza_ The driver says the bag cannot fit his container and that’s it. 😁

@PitBlockWorld Hi J.P Shmorgan, we’re very sorry to hear about this experience. Could you kindly send us a PM at m.me/Grab or Instagram DM at instagram.com/grab_sg/ so we can assists you further? Thank you.

Hey @GrabSG I’m sorry I can’t hear to give less than 5 stars ever to the uncles, but the old beat up vellfire taxis are NOT exec. If you make those exec what’s difference between that and a new Noah or serene etc? Please fix

Thank you for reaching out, and we sincerely apologize for the inconvenience caused. At this time, trip history and receipts in the Grab app can only be retrieved for the past 6 months, so older trips from 2023 and early 2024 are no longer visible or available for download. For more details, you may refer to this Help Center article: help.grab.com/passenger/en-s…

@GrabSG I wanted to download my receipts of 2023 and 2024 time period, unable to see those trips on my Grab app. Can't see any dial in no. also to contact customer support/ help center. Chat is also of no use, could you please provide info how I can get connected with the team?

@farhanrehman_28 Hi Farhan, please reach out to Grab Thailand via Facebook Messenger at m.me/GrabTH, and our counterparts there will assist you accordingly. Thank you.

@GrabSG I visited Thailand over a year ago and subscribed to your service with Thailand tourist no. I don't have that number to login and cancel my subscription. I am being charged ever since and have no way to contact. Can you assist?

@GourmetMale Hi GourmetMale, we’re very sorry to hear about this experience and understand your frustration. Could you kindly PM at m.me/Grab or Instagram DM at instagram.com/grab_sg/ the booking ID so we can assists you further? Thank you.

@GrabSG in my decade using the service, and hundreds of trips, I’ve never been treated so horribly. Berated by the driver because we had suitcases. I loaded them both. He screamed about how we should have booked a different Grab. And then drove without a seatbelt. Atrocious.

@DipaVish Hi DipaVish, kindly PM m.me/Grab your registered number and email address for us to assist you further. Thank you.

Hello @GrabSG Every time I appeal for a cancellation of my waiting or cancellation fee on valid grounds and I’m told it’s been refunded to my “Grab rewards” it seems to go into a blackhole! I can’t find these “rewards” anywhere on the app?!

@RitaH37536 @LegionzAlvin Hi Rita Hamid, you have reached Grab Singapore. Kindly PM m.me/Grab your registered number and email address for us to assist you further. Thanks.

@GrabSG @LegionzAlvin Hi Grab Customer Service Please contact us at 68591660

@LegionzAlvin Hi! Please contact the hotline at +65 6655 0005 or email to support.sg@grab.com so that our customer service executive can help. Thanks!

@theMARlion Hi there, we’re very sorry to hear about this experience and understand your frustration. Could you kindly send us a PM at http:// m.me/Grab or Instagram DM at http:// instagram.com/grab_sg/ so we can assist you further, thank you.

@GrabSG perhaps has the most ridiculous “Help Center” - fully relying on their AI with endless loops, and not even putting the contact details of their call center for us to speak to actual people who can resolve our issues. So how can I resolve my issue then?

@nileshgule Hi Nilesh, apologies for the delay. We have requested the concerned team to expedite the checking process under this case number CAS-100046543546. Rest assured, they'll get back to you once this is done. -Kelly

@GrabSG finally delivered after more than 3 hours. This is more than double the time for which you charged me. What is the compensation?

@GrabSG I booked express delivery for 90 mins. You driver collected it more than 2 hours ago and still not delivered it Order id: IN-2-0FQ60BAORHOV8ARM2WT7 What is happening? Do I get a refund for not meeting the SLA?

Hi Vijay, we understand your concern regarding data privacy. The consent for personal data collection is required so our support team can identify your account, investigate the specific details of your issue, and contact you with a resolution. Without this, we wouldn't be able to provide personalized assistance or follow up on your feedback effectively. -Kelly

Hi @GrabSG , Why I need to consent to share my personal data for feedback of any issue?

@thedumbcoder Hi there, Could you kindly send us a PM at m.me/Grab or Instagram DM at instagram.com/grab_sg/ so we can assists you further? Thank you.

@GrabSG can you please confirm if the amount was refunded to the bank or not please.

It has been an absolute nightmare to get my refund from you all for a food delivery cancelled by @GrabSG ‘s delivery agent. Using @DCBBank and @theniyo card. They say that money is partially refunded. Please work together @GrabSG - A-8K39XPDGWHO7AV @DCBBank @theniyo - CS1941381

@thedumbcoder @DCBBank @theniyo Hi there, we're sorry to hear about your experience, could kindly send us a PM at m.me/Grab or Instagram DM at instagram.com/grab_sg/ so we can assists you further? Thank you.

@GrabSG @GrabSG waiting for your response since yesterday. @DCBBank @theniyo has said that only partial payment has been reversed till now. It has been more than 1 and half months.

@balrajbains1337 Hi there, we're sorry to hear about your experience, could kindly send us a PM at m.me/Grab or Instagram DM at instagram.com/grab_sg/ so we can assists you further? Thank you. .

.@GrabSG ur drivers are abusing the 5 min waiting time fee. how can I report them?