TalkTalk

@MorleyLass92 I understand Lynne, since you’re already on chat now, they should be able to help you, but if things don’t get resolved or you’d prefer us to take over, just send us a DM and I’ll pick it up for you. – Mandisa

@TalkTalk Really?? You’ve just rung me twice on bank holiday Friday.

@TalkTalk I waited in 2 hours last time- not doing that again- as I said in my complaints - you can communicate with me by email!

@MorleyLass92 Hi Lynne, I’m really sorry about the calls — that shouldn’t have happened if you requested to be contacted via email. I don’t currently have your account details here, so please drop us a DM and I’ll pick this up for you right away. – Mandisa

@LeonLeontse Hi Leon, I’m really sorry to hear about the difficulty you’ve had trying to cancel your contract that’s definitely not the experience we want for you. If you could DM us. we’ll look into what went wrong. -Mandy

@TalkTalk why is it so difficult to cancel my out of 24 month contract? Chat says escalated. But I then get an email acknowledging cancellation but failed due to your internal error and to contact retentions when I am already with new supplier. Useless

@JWT4179 Hi there Joe, we would love to assist you with your query. Please send us a DM so I can get account details and assist you further. -Mandy

@TalkTalk I'm at my parents house their Internet is down how can I resolve this ? I can't do a test as I can't connect to landline to do the test. Phone connect to router but no Internet from there.

@Biscuitfrog Hi there I kneel to ERIC, we are concerned reading your comment and would like to understand what made you feel that way? we would love to help -Mandy

@UrmstonMeadows @TalkTalk I learnt that a while ago

I can confirm that @TalkTalk is the worst provider in the history of the world. Once I get out of this contract, I'm never using them again.

@UrmstonMeadows Hello Urmston, I apologize to hear that. Please send us a DM so we can look into your matter. Lungie

@WF2K_ Hi Kerrie, sorry you’re still receiving calls after requesting they stop. Please DM your details so we can investigate and ensure the calls are fully stopped. -Mandisa

Hi @TalkTalk I've had issues with your customer service calling here again even though I made a complaint and was assured no one would call, and then another person said they removed my number for me but then I received another call the following day.

@d7227610 Hi there, @d7227610, Should you require any assistance please feel free to send us a DM. Elizabeth

@PaulWoody69 Hi there, thank you for messaging us, we'll look into that for you, can you kindly send us a DM for further assistance. Bloom

@Goofytrainfn @TalkTalk Ask for a new Router

hey @TalkTalk ur internet has cost me £1000+ how hard is it to help me fix my wifi all i get is a automatem reply telling me to reset it it dosent work!!!!!! been happening for 2 years now!!!

@GlynisElgey Hi there Glynis, I am sorry to hear that you are having issues with your services. Please send us a DM so that we can assist with a line test. -Phili

@talktalk once again no internet. We pay for a service but half the time we can't get on the internet. #sh1tebroadband #talktalk where you can't talk

@Hagrid_Batman Hello Stuart, thank you so much for reaching out to us. I apologize for any inconvenience this may have caused you. I would love to look into this for you, so please send us a DM for further assistance. -Sindy

@TalkTalk I’m having issues with you trying say I owe a bill for October when I left you guys before that and been with virgin stop pestering me for money I don’t owe you I called to cancel and even did live chat both times I tried to leave you ended the calls and I don’t have contract

We're aware that some customers may have had issues connecting their Wi-Fi this morning If you're still experiencing this please refresh your browser. Should the issue persist you will need to re-boot your router. We're sorry for an inconvenience this has caused.

@Etherealveil__ Hi there I'm sorry to hear that you are having issues with your internet. Kindly send us a DM so that we can look into this for you.

@TalkTalk you should be as quick at fixing internet problems as you are at taking money.

@ChrisJAHall Hi Fusion Media, we’re sorry to hear how disappointing this has been for you. We’d really like to review what happened with your service and your bill query. Please send us a DM with your details so we can look into this properly. -Mandisa

@TalkTalk you are an absolute shower of a company. Offering me less than £100 for causing over £500 worth of costs for a lack of service, then trying to charge me for one engineer, one that made things worse, then another that managed to limp the issue until I changed suppliers. I hope that you will soon go under you sh*tstain of a company.

@TheLimpingMerc I totally understand and I am very sorry for that. Please allow me to look into this for you. Please send us a Direct Message and I will look into this.

@TalkTalk Nope as every single time I contact TalkTalk I get fobbed off. Once contract is up I am off to a cheaper & better provider that uses UK call centres.

Just woke up to a load of account creation requests from money comparison sites with the email address that used for @TalkTalk 🧐 Sounds like their Indian call centre is using customers details to try some ID theft as THE only place that email address has been used!

@Goofytrainfn Hi goofytrain, we’re sorry to hear how difficult this has been. We’d really like to help get your connection working as it should. So we can check your line history and run proper tests, please send us a DM with your details and we’ll look into this straight away. -Mandisa

@rainbowsocs Hi Marshall, we’re not showing a widespread outage in the Glasgow area at the moment. We’d like to take a closer look at your connection and run some tests for you — please send us a DM with your postcode and account details so we can help further. -Mandisa

@TalkTalk Can you let me know if the internet is still generally down in the Glasgow area? Might be useful to reply to me publicly so others can see, I came here looking for that myself

@TalkTalk are people still experiencing issues in the Glasgow area? My internet has been on and off every few minutes for the last 10 days, I've had to use all my data on phone to hotspot my house and now I've run out. Still no internet, seriously think I should change providers

@deefrank001 I am so sorry for the time it took to get your issue resolved. Should you require anything else please feel free to send us a DM. Elizabeth

@TalkTalk This has now been resolved after over 6hours of chat with your agents.

@TalkTalk has the poorest customer service ever in the existence of poor customer service.