Azure Support

@jakeh175 Thank you for contacting us! Please send us a direct message with more information about your concern, so we can look into it further. You can use this link to connect with us: msft.it/6013QqmD1. We’re here to help! ^AV

@AzureSupport I am attempting to sign in to my azure portal. I am using Microsoft Edge. I created the account, verified phone number, billing, and email. It states that my account is blocked. I cannot sign in to submit a ticket.

@Shukla_Raj9 Could you please help us with the support request number so that we can further investigate it ? ^DM

@AzureSupport I already raised a support case. The issue is simple: CPU usage = 0 for last 7 days, yet I’m being billed. These databases appear system-generated (SchemaAlignment) and not used by me. Why am I being charged for zero usage? Attaching screenshots.

@AzureSupport billing for Azure SQL Serverless doesn’t add up. CPU usage: 0 over last 7 days No active workload Yet charges are being applied System-generated SchemaAlignment DBs also billed What exactly is being charged here? SR: 2603170030002385

@syedsameer2024 Hi there, thanks for reaching out! Could you please DM us with some more details about the issues that you are facing, so we can look into this further for you. ^DM

@AzureSupport our startup account was disabled over unclear Marketplace charges. We’re early-stage, pre-production & self-funded. Request charge removal & account reactivation for long-term partnership. Mail id : stontechnology@outlook.com #Azure #StartupSupport

@Javi28081995 Hi there! We'd like to look into this. Can you send us a DM? ^AS twitter.com/messages/compo…

@Azure Hi @AzureSupport, my Azure Database for MySQL server ('e-commerce-gd') crashed and is now completely stuck in the 'Starting' state. I am on the Basic support plan and cannot open a technical ticket. please help Thank you!

Move Kafka data to Azure Event Hubs with MirrorMaker 2 ⚡ 🔄 Two‑way replication 🧩 Kafka‑compatible protocols 📈 Scales easily via Kafka Connect Start here 👉 msft.it/6019Qcrh5 #Azure #Kafka #EventHubs

@observerauras Hi there! We'd like to help you out. Can you send us a DM? ^AS twitter.com/messages/compo…

@AzureSupport I'm unable to login to my newly created free azure account, can you help please?

@RemarkableWeb3 Hi there! Thanks for getting in touch. Could you please send us a direct message at msft.it/6013QU7jT We’d appreciate any additional details about the issue you’re experiencing, along with any screenshots that can help us understand what you’re seeing? Thank you! ^MN

So @AzureSupport couldn't fix debit card compatibility for new sign-ups? I've been troubleshooting this with over 5 mastercards now, all to no avail, this is a bad friction. They lost a customer 💔 @Microsoft

@RohanMagdum7 Hi there! Thanks for getting in touch. Could you please send us a direct message at msft.it/6013QULKb We’d appreciate any additional details about the issue you’re experiencing, along with any screenshots that can help us understand what you’re seeing? Thank you! ^MN twitter.com/messages/compo…

Hello @Azure @AzureSupport @MSCloud I'm facing an issue renewing my Azure Administrator Associate certification. It shows expired despite multiple attempts over the past month. Request ID: 2603190030003633 Kindly assist urgently.

Hey there! Thank you for reaching out . Thank you for bringing this to our attention. We take reports of suspicious or spam activity very seriously. Could you please share a bit more detail with us, such as: The sender address shown in the email header. Whether the message contains unsubscribe or manage‑alerts links. Any subscription ID or resource information mentioned in the alert. In the meantime, we recommend marking the emails as phishing (including full headers) to phish@office365.microsoft.com ^VJ

@AzureSupport Getting spam from your email address and it coming through Microsoft services. Might want to look into this.

Thank you for reaching out. We understand your concern about receiving “Azure: Activated Severity and Deactivated Severity” emails despite not having an active Azure subscription. These messages should not be delivered if you do not have a tenant, so we’d like to gather a few more details to investigate: Could you confirm the sender address of these emails? Are you seeing any unsubscribe or manage‑alerts links within the message? Have you noticed if the emails reference a specific subscription ID or resource group? ^VJ

@AzureSupport Hi, I do not have any Azure subs but been receiving multiple "Azure: Activated Severity and Deactivated Severity" emails in Mar26. I have call the provided 24/7 Microsoft Account Security Support at +1 (843)330-2590 but went into voice recording. Please assist.

Hey there! Thank you for reaching out. We recommend continuing to mark these emails as phishing in your mail client and unsubscribing when possible. However, since new action groups are being created, we are escalating this issue internally to ensure it is investigated further. Please rest assured that our security team is reviewing this pattern to prevent abuse of Azure Monitor alerts. If possible, kindly forward a sample of the phishing email to our security team at phish@office365.microsoft.com so we can analyze the headers and source. This will help us take appropriate action. We're so sorry to hear about the inconvenience. We'd love to help by creating a support request on your behalf to ensure your issue is seen by our support engineers. Could you please share these details with us: Customer/contact name: Customer phone number: Customer e-mail address: Affected subscription ID: Region: Country/Time-zone: Language: Enrollment number (if applicable): Preferred method of communication: (Phone/Email) ^VJ

@AzureSupport I can keep doing that, but whoever is doing this is creating new action groups and adding this email to each one. Here are a list of some of them: jjk3498364G5 (I've unsubscribed from this one) pu5232928G68 p7667497G41 I think other people might be getting this email

Hey @Azure @AzureSupport Can you do something about these spam alerts. It's a phishing email delivered as an Azure alert, what's crazy is that I don't even have an active Azure tenant (mine has been deactivated since I never used it). I've been receiving these for about a week

@PrempreetS12225 Glad to hear it is working. Please let us know if we can be of any further assistance. ^DM

@VassosStav20612 @AzureSupport seems resumed now

@azuresupport Microsoft Bot framework is not loading

@MartinBlampied We found some documentation that might help with your issue here: msft.it/6018QUYgA It contains information about the issue you are experiencing. If you're still having trouble let us know in DM; We'll continue there: msft.it/6019QUYg7 ^GL

@azuresupport #azhelp: going through Artifact Signing identity validation - your Vetting Operations team asked me to provide docs but gave me no way to submit them. No reply link, no upload portal, nothing. How do I respond?

@VassosStav20612 Thanks for flagging with us, our engineering teams are currently investigating the issue. Can you direct message us your subscription ID and we will make sure you receive updates. ^GL

@AzureSupport @PrempreetS12225 Same here, it's about 2h Azure Bot Service is down (EU region)

@PrempreetS12225 Thanks for flagging with us, our engineering teams are currently investigating the issue. Can you direct message us your subscription ID, and we will make sure you receive updates. ^GL

@VassosStav20612 @AzureSupport Here in India too from last 2 hours and all the Azure bot services are down....

@VassosStav20612 Thanks for the information! Could you let us know your region? ^GL

@OverengineerX We'd like to take a look. Can you send us more details on the issue or error messages you are seeing via DM? msft.it/6019QU9sH ^GL

@AzureSupport bot services are down, getting 500 errors in the portal and APIs are failing.