Direct Line

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Direct Line

Direct Line

@DirectLine

Solving problems is what we do. Official account for Direct Line Insurance.

United Kingdom Tham gia Ağustos 2012
3.1K Đang theo dõi14.3K Người theo dõi
Sharon Lawrence
Sharon Lawrence@shasel1104·
@DirectLine please pass to Tamzin in family legal protection Tell me they check this path every year. This is the path not Bampton to the bridge Fairbourne in opposite Fenwick is left Alterton is Right I wasn't on fairbourne Alterton or fell on Fenwick Alterton path
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Glenn Platt
Glenn Platt@gorsecurse·
Should call volume and busy lines be GOTO excuses for dire customer service? Especially when your logo is a dog & bone. @DirectLine 🧵x.com/i/status/12431…
Direct Line@DirectLine

We’re making some changes to ensure our people and customers are looked after. Whilst we do this, our phone lines are going to be busy. To help us prioritise all urgent queries, please check our FAQ page first and only call if it's absolutely necessary. directline.uk/covid

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Direct Line
Direct Line@DirectLine·
@SJNC90 Hi. There can be many factors in deciding what cover we can offer. While we may be unable to offer buildings cover, this doesn't exclude covering contents within your home. If you'd like us to check why we're unable to offer cover, please call our sales team on 0345 246 8585.
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SC
SC@SJNC90·
@DirectLine trying to get a buildings insurance quote for a new build house. You won't give me a buildings insurance quote but quite happy to ensure the contents of what will be in the house? I dont understand how you can do one and not the other?
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Teletim
Teletim@Freeheel63·
@DirectLine I am stuck in UAE due to ongoing events, a call to the UK is not practical. Email address?
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Teletim
Teletim@Freeheel63·
@DirectLine I am trying to submit travel claim but your website thinks 21 March 2026 is past the current date and I cant proceed, any tips?!
Teletim tweet media
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Direct Line
Direct Line@DirectLine·
@BotfieldColin If you'd like to discuss this further, please get in touch. Alternatively, you can log your concerns on our website using the link below, so our team can investigate this. directline.com/complaints
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Colin Botfield
Colin Botfield@BotfieldColin·
@DirectLine it was the auto renewal email and account link , docs always referring to somewhere else
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Colin Botfield
Colin Botfield@BotfieldColin·
@DirectLine auto renew dreadful , conceal building cover levels , awful staff, refer to on existent policy documents content , do not trust despite more no claims premium service down !!
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Direct Line
Direct Line@DirectLine·
@Cancarrot232970 We're really sorry to see you're thinking of leaving us, especially after being with us for so long. We can take a look at your renewal to see if anything further can be done, please drop us a message on the link below, and one of the team will get back to you. twitter.com/messages/compo…
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Cancarrot 🇺🇦
Cancarrot 🇺🇦@Cancarrot232970·
@DirectLine after more than 20yrs I will be leaving DL. Your car insurance increases are a joke. No loyality at all and your operators had no interest in helping
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Allan Skerratt (new account on Bluesky)
Allan Skerratt (new account on Bluesky)@AllanSkerratt·
What's happening to car insurance ? Last year my car insurance went from £400 to £600 PA No claims This year my quote is now £800 No claims A 100% rise over 2 years @DirectLine what is going on?
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Allan Skerratt (new account on Bluesky)
Allan Skerratt (new account on Bluesky)@AllanSkerratt·
My car insurance has just gone up nearly £200 per year @DirectLine why has my insurance on my 9 year old car with no claims in the last year gone up by nearly £200 per year.
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Direct Line
Direct Line@DirectLine·
@TimPascoe Hi Tim. We're sorry to hear about the difficulties you experienced with our virtual assistant, but we're glad our colleague was able to help. We value your feedback, as we're always looking for ways to improve our service.
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Tim Pascoe ↗️ @xxx
Tim Pascoe ↗️ @xxx@TimPascoe·
@DirectLine automated answer service couldn't understand the same info I gave to a human! Result? 0/10 computer 8/10 human. It would have been 10 if she hadn't tried to get me to repeat the process. Ten minutes of my life wasted!
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Bobby bingham
Bobby bingham@BobbyBingh92853·
@DirectLine Be nice if you employed people that could actually speak English ! Fucking cunts
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Direct Line
Direct Line@DirectLine·
On 10 August, our documents portal will be temporarily unavailable due to planned maintenance between 1:30pm-6:00pm for Home and Motor customers, and existing claims. After this time, everything will be up and running again. We're sorry for any inconvenience.
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Chelseawise
Chelseawise@chelseawise9600·
@DirectLine I never received it, so feel free to send it again and we will leave it there!
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Chelseawise
Chelseawise@chelseawise9600·
A big grin of satisfaction! I posted on here a couple of weeks ago @DirectLine hiking up my insurance with no justification! They responded by asking me to private messaging them and I did, but no response! I have just had a decent quote from another insurer with better cover!👍
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Deano
Deano@deanobowers81·
Yet another annual increase of £180 on my car insurance through zero fault of my own!! This becomes even more of a joke every single year, it’s disgusting! @DirectLine
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Andrea D'Ercole
Andrea D'Ercole@Andydercole·
@DirectLine I did and your colleagues said 5 days and because of the urgency, would have pushed for an earlier resolution only to get an email with a new date 8 weeks away...
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Andrea D'Ercole
Andrea D'Ercole@Andydercole·
@DirectLine Why don’t you respond to complaints or critiques? Are negative comments being ignored? You learn from errors ... #CustomerService #CustomerExperience #insurance
Andrea D'Ercole@Andydercole

You have appalling CS.I raised a complaint and was told 3 days. I called back after 3 days and was then told 5 days, with the advisor promising to push for an earlier resolution as the damage was getting worse. This morning I get an email moving the date to 20 March. Unacceptable

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Direct Line
Direct Line@DirectLine·
@Andydercole Please call us on 0345 604 2292, and our team will be happy to look into this further.
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Andrea D'Ercole
Andrea D'Ercole@Andydercole·
@DirectLine i did and initially was said 3 days, then 5 and lastly over a month.. and by the end of it, the damage to my house would be massive
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Khám phá

@shasel1104 @CllrAnnMarieB @WokingUncovered @wokingcouncil @JonathanLord @SurreyCouncil @SurreyChiefExec @HighwaysSurrey