
With respect that’s pure nonsense.
First, a blog post is not reasonable notice to a finite list of companies many of whose customers — some in critical situations — depend on their ability to sign drivers.
Next, when we logged on in October and saw the banner, found our signing access restricted, we immediately completed the verification process and were once again able to sign drivers.
Then, suddenly and with no notice or warning, as we were preparing to release an update for our customers, we discovered we didn’t have signing access anymore. All the domain admins in OSR didn’t miss the email. It was either never sent, or it never got to our M365-hosted Outlook in boxes.
Finally, directing people to a generic support page that asks you to engage with a chat bot is insulting. This problem is waaaay beyond that level. We need something more like “Email the details of your problem to first.last@microsoft.com and we’ll get this resolved with our apologies.
There are multiple, well known, reputable, companies that have been impacted the same way. It’s not just us here at OSR. Telling us “it’s not us, it’s you… yes, all of you… and you, and you…” just doesn’t seem too credible, you know?
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