Power Direct

@PhilipDKent Good afternoon Mr Kent. I will escalate this to our cancellations team on your behalf.

@PowerDirectUK Hi, maybe you could sort my refund out from November!! Order# 100056286

@HelenGolder Good afternoon Helen. Can I check your order reference is 100055280 so I can escalate this to our cancellations team.

@PowerDirectUK Please can I be contacted about the £770 you still owe me. I was told I’d have a refund in 10-12 working days, it’s been 33 working days, almost 2 months. Countless emails, requests on Twitter and no response!!! How can you act this way????? Complete crooks.

@tim_rea Please send me you order reference and I will escalate to our sales team on your behalf.

@PowerDirectUK Have you thought about shipping your existing orders, or even contacting your existing customers prior to promoting new sales?!

@chrissydok Please send me you order reference and I will escalate to our cancellations team on your behalf.

@PowerDirectUK Please can I be contacted about the money you have taken from me illegally?!

@xTrudiex Good morning Trudie, I will escalate your enquiry to our sales team. Someone will be in contact regarding your order today.

@PowerDirectUK Can someone please contact me regarding my order that I havent recieved! And absolute lack of customer service

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@Pearsy4 Good afternoon Mrs Pears, could you please let me know your enquiry / order reference so we can assist further.

@PowerDirectUK Can you please reply to my tweets

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@ctriptree @AlanNeedham2 Good morning, could you please send me your order reference and enquiry and I will escalate your query on your behalf.

@AlanNeedham2 @PowerDirectUK At least you managed to get a response on here from them! They are completely ignoring me 😪

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@BeverleyBratby Good morning Beverley, could you send me your order reference I will escalate to our sales team.

@PowerDirectUK How do I get a reply from you, I have sent 2 tweets already and emailed. We have ordered a tv but it hasn’t been delivered?

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@AlanNeedham2 Good morning Mr Needham, I have spoken with our cancellations team and have been informed that you have been refunded and been sent an email confirmation regarding this. Once again, I can only apologise that this has dragged on so long.

@PowerDirectUK Would have been good if this had happened. But, as usual, I have heard nothing from you. Just need the refund, how difficult can this be. Apologies without remedy is all you seem to give. Please refund today.

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@Soumasunrise1 Good morning, thank you for your response. I was unaware that the receipt actually stated 3-5 or 7-14 days. I will immediately escalate this to our sales team to rectify to avoid any confusion for our other customers regarding these pre-order products.

@PowerDirectUK Thanks for your response, but once you have sent me the receipt you said it will be delivered between 3 to 5 days or 7 or 14 days max . Anyway i will direct message you my invoice number and i hope that you will send us the tv please. Thanks

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