Phil Kent

Starlink is currently in a network outage and we are actively implementing a solution. We appreciate your patience, we'll share an update once this issue is resolved.

@MainlineMen rubbish customer service. Ordered wrong size due to incorrect website information, so ordered correct size. Sent back first one and they are refusing a refund due to apparently smelling of aftershave, however item was never removed from packaging or worn!! Don’t use!

@TrackEVs @Tesla £63000, only discount was £2000 as it was a 3 month old car with 3000 miles, it’s more the fact they sold a car with a tyre that had a badly damaged sidewall. They refurbished the wheel so knew it was damaged, and in the process they broke the TPMS sensor

@tesla worst customer service ever, bought a 3 month old ex-Demo Model 3 which had a wheel sensor fault and damaged tyre on delivery. 3 weeks to get booked in for the fault to be fixed and customer services don’t care that the tyre is unsafe and needs replacing.

@TeslaOwnersUK @HullTeslaModel3 @Tesla Thanks, Unfortunately that is the email address I have been contacting them through

@HullTeslaModel3 @PhilipDKent @Tesla If you need to escalate (after already trying with service manager but not being satisfied) then email ContactUK@tesla.com

@PeterDoel3 Hi, I got my money back via the credit card company, power direct never refunded or replied to my numerous emails! Credit card company were very good, just had to fill in a form and attach the automated refund email from power direct.

@PhilipDKent did you get your money back from powerdirect? I placed an order in feb now I realise they wont honour it

@Angie31256119 @errmm @PowerDirectUK The only way to get your money back appears to be contacting your credit card company fit a chargeback. They don’t respond to emails at all apart from sending auto reply’s. They are still active as have started their fake 5 star reviews on trust pilot again!

@errmm @PowerDirectUK @PhilipDKent Thank you for this post. I’m having problems contacting this company regarding my order. They took my money quick enough and now no goods cannot call by phone as no employers answering the phone apparently all staff working from home ??? No reply from emails

@ctriptree @PowerDirectUK Absolutely nothing!, looks like they have stopped putting the fake 5* reviews on trust pilot too!

@PowerDirectUK @PhilipDKent Have you heard anything?

@errmm @PowerDirectUK Yes I have reported them to Trading standards, their behaviour is shocking and needs to be stopped.

@PowerDirectUK @PhilipDKent They are clearly s scam, has anyone reported them to trading standards?

@sarahleahair @PowerDirectUK Hi Sarah, no further forward, I don’t think they have any intention of refunding. Best to complain to the credit card company and initiate a chargeback

@PowerDirectUK @PhilipDKent Did you get anywhere with your refund? Seems the company have closed down their email addresses. There are hundreds of people chasing this company for undelivered items. I've reported them to Trading Standards.

@ctriptree @PowerDirectUK Unsurprisingly, no further forward. Love to take your money straight away, but don’t like giving goods or money back. Just look at trustpilot reviews, lots of people are having the same problem. Love the fake positive reviews on there too!

@PowerDirectUK @PhilipDKent @PhilipDKent how are you getting on with your cancellation? I am being completely ignored!!

@PowerDirectUK Hi Can someone please get back to me about my refund on order 100056286. Refund was meant to be within 12 working days, and now past that. I’m getting no replies to emails! Will contact credit card company if easier?

#MondayMotivation... #Free to Enter @PowerDirectUK #Competition #Giveaway... Simply Retweet and Follow for a chance to #Win a Russell Hobbs 1.7 Litre Jug Kettle. Drawn 9th December 2020.

@PowerDirectUK in stock item is suddenly special order after accepting order. Now being told you can’t recycle old machine. asked to cancel I have heard nothing back after days, bad customer service, and unable to phone you!

@VodafoneUK Hi Ray, I was trying to get in contact with our account manager to talk about 25 connections renewal as our contract is coming to an end. He doesn't answer emails and I had tried the 191 number every day at various times.I have just made contact via webchat and awaiting call back

@PhilipDKent Hi Phil, we'd love to help here as we know it can be frustrating when you feel you're not making progress. Please tell us the nature of your query so we can direct it to the best team to resolve it. Ray

What has happened to Vodafone... I have tried calling 191 every day now for two weeks, on hold for over half hour with no answer. Fed up today I am at 70 minuted holding. Account manager is not answering my emails either... TIme to change companies I think!!! @VodafoneUK