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@SW_Help Thank you - ill inform them that it was so hot my toenails were sweating

Refunds are only due where a journey has not been completed, however you may be entitled to compensation. All compensation requests outside of delay repay are handled by our customer relations team, you can contact them via the contact us webform on the SWR website (linked here: bit.ly/47VOMEI ) ^CO

@SW_Help can you get the air con turned on the 18.18 from london Waterloo. Feel like cattle

@SW_Help How do we get a refund then? Ive been on better trains in some of the poorest countries in the world

@Spoise87 Thank you, I've identified the carriage and will flag it for maintenance. Unfortunately we won't be able to do anything about your current journey, it will need to be fixed in depot most likely. ^CO

@SW_Help The train goes to Weymouth. Im going to southampton. We are in carriage 9 - people will pass out in this heat

@Spoise87 Hi, this sounds more like an issue with the aircon rather than it being turned on and off. Can you just advise where you are travelling to? ^RC

@SW_Help But it came on and off on the way up here. Its about 30degrees on here, people shoulder to shoulder and pouring with sweat

@Spoise87 Hi, unfortunately the aircon cannot be switched on whilst in transit. This is set at the depot prior to the departure. Apologies. ^RC