Virgin Plus

Need sign language support on the spot? We’ve got you. Our Virtual Sign Language Interpreting (Quick Access) service is available at select Virgin Plus stores. Thanks to our partnership with Canadian Hearing Services. Walk in, connect, communicate, seamlessly.

We’re pleased to announce that Quick Access Virtual Sign Language Interpretation, in partnership with @CDNHearing, is now available at select Virgin Plus stores. Get real-time ASL and LSQ interpretation in-store!

On Nov 19th, 2025, there will be a test of the national Alert Ready system. You may receive an emergency notification on your mobile device. No action is required on your part. Note: this test may not be performed in all regions. Visit alertready.ca for more information

Power out? Switch to power saver mode on your devices to extend the battery life. Close unneeded apps and dim the brightness of the screen to get the most out of your battery.

Some Members across Quebec may be experiencing service disruptions due to widespread power outages. Our teams are working to restore service as quickly as possible. Thank you for your patience.

Services have been restored for customers in the Mississauga area. If you are still having issues, please contact us at support.bell.ca. Thank you for your patience.

Some customers in Mississauga, Ontario may be experiencing a service interruption due to a fire within parts of our infrastructure. We are working to restore services as safely and quickly as possible. Thank you for your patience.

Services have now been restored in the Hamilton area. Technicians worked throughout the night to complete repairs following an outage. If you are still having issues, please contact us. Thank you for your patience.

Some Virgin Plus customers in Hamilton Ontario may be experiencing a service interruption due to a cable cut following construction work in the area. We are working to restore service as quickly as possible. Thank you for your patience.

Some customers near Credit Valley Hospital in Mississauga may be experiencing slower wireless speeds following an incident today in the hospital’s parking garage. Our teams are currently on site to assess the damage to our infrastructure.

Quick update: Our care team is now back to being fully operational on X. We’re here and ready to help with any support you need.

1/2 Update: We've been able to find a temporary solution that will allow us to continue responding to Member support inquiries on X/Twitter, but please expect a delay as we work to get back to full functionality.

Due to technical issues with our social listening provider, we're currently unable to offer Members support on Twitter/X. We're actively exploring solutions to continue serving you here, but in the meantime, please reach out via Facebook or chat with us live on our website.

2/2 In the meantime, we're still encouraging customers to reach us through other support channels like Facebook or live chat on virginplus.ca, where we're able to assist as usual. This is a temporary situation, and we're working on a solution ASAP.

@DanimalWylde Hi there, thanks for reaching out. We're sorry to learn about this inconvenience. We will surely look into what we can do to assist with your automatic debit enrolment. Please send us a DM to proceed. Thank you.

@VirginPlusCare So I tried to setup my automatic debit via the app and when I filled out all the information and hit continue nothing happened. I then tried the web page but you don't have my bank on that list although it is listed in the app. Please add Coast Capital to the page

@coffeeinhand77 Hi Stacy, thanks for reaching out. We'd be happy to help. Please send us a DM with your account information, so that we can assist you. Thank You! -DK

Anyone else find @VirginPlus to be Nothing but issues every month. Over an hour on the phone for a $400 bill w/ $233 in taxes! Over 50% in taxes? The bill is still not fixed, they overcharged us for services and the devices that were sold at one price&charged another.

@anjalimurari6 Hi there, we sent you a DM. Rest assured that we will take it from there. Thank you.

@VirginPlus You have not replied to the message I sent you with screenshots in the inbox. Anyway here's the screenshot.@VirginPlus

@VirginPlus I am apparently being charged extra every month I have no clue for what. I have a 10 gb plan which I barely use and the bills have gone up from 30 to 50 cad per month. I have sent everything to your inbox. I am switching soon. Bad service.

@mycenaean2024 Hi there, Please DM us for further review and discussion. Thank you

@VirginPlusCare my former balance will be cleared when canada pensions are posted

@LuxReeee Hi! This definitely doesn't sound like the experience we strive to provide! We understand your frustration with Virgin Plus and the online support you've received. Please send us a DM and we can work together on your concern. Thank you. >ME

@VirginPlus The online "support" doesn't provide support. Pathetic

@VirginPlus is the worst! Regret joining!