Virgin Plus Care

@LallyAd Hi! We see your private message and will meet you there to assist as soon as possible. Thanks!

@VirginPlusCare Replied back

@VirginPlusCare I’m recalling having the urge to file a @CCTS_CPRST complaint against virgin plus for how rude your agents have been against me. They told me I’d get a bill credit but instead when I say ccts they say not to use swear words

@Point_Pedro Hello Ravi. Thanks for bringing this matter into our attention. We'd like to report the situation to the proper channel. Can you please send us a DM with your account number?

@VirginPlusCare Your support system directs customers to Bell stores to have the defective DSL modems exchanged. The issue is that the Bell store staff is refusing to serve and redirecting to Virgin Plus outlets. Please update your system so that we don't waste our time.

@JaredBrandy1 Hi! This definitely doesn't sound like the experience we strive to provide, Jared! We would certainly love to take a more in-depth look into your concern. Please send us a DM and we can work together. Thank you. >ME

@VirginPlusCare I'm being emailed about an overdue payment for a mobile account + SIM that I haven't been able to use in 6 months. Everytime I try to log in and cancel the account, the below screen comes up. I called the support number and was hung up on and now can't call back.

@TorontoBecky Hi there, thanks for reaching out. We're sorry to learn about this. Please send us a DM so we can assist. Thank you.

@shawn8536 Please DM us as invited at any time. Thank you

@shawn8536 Hi there, These comments are concerning to us. Please DM us at any time for further review and discussion as needed. Thank you

@madcat1990 Please DM us as invited. Thank you

@VirginPlusCare Y'all are blocking all my inbound ipv4 packets that's what. My port forwarding is effectively broken for a week now. All y'all ever told me was "HaVe YoU tRiEd ReSeTtInG rOuTeR?". after 4 hours on calls still no result, still no fix. Only fix is a new modem, which won't do jack

On days like today, I really miss @TekSavvyCSR :< man f**k @VirginPlusCare 6 Calls, 4 hours, still blaming me for the problem. I'm so done with this lol

@deepachandwani Hi there, thanks for reaching out. We're sorry to learn about this inconvenience. Please send us a DM so we can assist. Thank you.

@VirginPlusCare your app keeps crashing the time I want to add data travel packs

@CAKiran Hi! This definitely doesn't sound like the feedback we expect to receive, Kirav! We would certainly love to take a more in-depth look into your concern. Please send us a PM and we can work together. Thank you. >ME

@VirginPlus @VirginPlusCare I haven't gotten any deals from the Loyalty department in 8 years, so I'm not sure why it even exists

@unclekartwheel HI there, thanks for reaching out. We're here to assist. Please send us a private message to proceed. Thank you.

@VirginPlusCare Care to explain why you can't reach a person through the online chat anymore? Did you really remove all your text-based support which was convenient and friendly for AI that had very limited functions after increasing the price of Internet services?

@Nomigurl Do you have an error message when you try to send us a DM?

@VirginPlusCare It won't work 😢

@VirginPlusCare you should be ashamed of lying to customers. My mom signed up at a promised price for TV and Internet and now she's being charged a higher price and told there's no TV! And one of her plans doubled in Oct with no warning and no data now!Absolutely disgusting.

@Nomigurl Please use this link to send us a DM. twitter.com/messages/compo…

@VirginPlusCare You have it set up so people can't DM you. Kindly message me. Thank you

@Marc_Seguin Hi there, thanks for reaching out. We're sorry you feel that way. Should you need an assistance with your account, please send us a DM and we will take it from there. Thank you.

Anybody else have a @VirginPlus Canada sales person on the phone offer $35/month (once automated payment setup) and waive all transfer /connection fees, and then first bill is $219? #fraud Lack of @VirginPlusCare

@__MoFash Hi! This definitely doesn't sound like the experience we strive to provide! We would certainly love to take a more in-depth look into your concern. Please send us a PM and we can work together. Thank you. >ME

Hi @VirginPlus @VirginPlusCare, my expectation is that there are no roaming charges on my bill for this month. You left me stranded, crossing three state lines in a different country, on Christmas Day. Merry Christmas to you

@crowtweetsstuff Hi Maura, we apologize for the inconvenience. To investigate that matter further, please send us a DM with your account details, and we will go from there. Thank You! twitter.com/messages/compo…

@VirginPlusCare I can't access the email my MFA code is being sent to and don't have an alternate contact method set up, so I'm currently completely unable to access my account. Can someone help, please?

@shawn8536 We apologize for the inconvenience. Please private message us with your account details and we will go from there. Thank you. twitter.com/messages/compo…

@grantsierra1 Hi RHSierra. Thanks for reaching out. Please send us a DM with your account details so we could properly assist you. We'll do our best to help.

@VirginPlusCare Hello, I am in Thailand and need to talk to customer service about my account. Can't seem to use WhatsApp. How do I get in touch?