Virgin Plus Care

@astigma82 Please direct message us for further review and discussion. Thank you

@_Esco2 Hi! This definitely doesn't sound like the feedback we look forward to receive, Fernando! We would certainly love to take a more in-depth look into your concern. Please send us a DM and we can work together. Thank you. >ME

@VirginPlusCare is starting to feel like Fido. AI assistant helps you book a call back, only for the rep to disconnect the call. It's the stupidest system.

@Davidshawn64 Hi there, Please DM us for further review and discussion on your billing. Thank you

@VirginPlusCare does anyone there have a clue what they’re doing you have screwed up my bill AGAIN

@Davidshawn64 Hi there, we're sorry to learn about this inconvenience. Please send us a DM so we can further assist. Thank you.

@VirginPlusCare you guys have the worst app going it’s slow on a good day it doesn’t fit my phone screen properly and it randomly forces you to resign in but won’t except my password Please do better

@saiyanPhaze Hi! This definitely doesn't sound like the experience we strive to provide! We would certainly love to take a more in-depth look into your concern. Please send us a DM and we can work together. Thank you. >ME

@VirginPlusCare why are yall always adding extra charges to my bill for what. Why are yall stealing for me cause this ain’t the first time.

@marnsclix Can you please send us a DM with your mobile number? We'd like to check your account.

@VirginPlusCare Hey. I decided to cancel my services a few days after I signed up a byod plan. I get charged for the full month. When will that be refunded?

@marnsclix Thanks for reaching out. Allow us to check your account. Please send us your mobile number.

@LallyAd Hi! We see your private message and will meet you there to assist as soon as possible. Thanks!

@VirginPlusCare Replied back

@VirginPlusCare I’m recalling having the urge to file a @CCTS_CPRST complaint against virgin plus for how rude your agents have been against me. They told me I’d get a bill credit but instead when I say ccts they say not to use swear words

@Point_Pedro Hello Ravi. Thanks for bringing this matter into our attention. We'd like to report the situation to the proper channel. Can you please send us a DM with your account number?

@VirginPlusCare Your support system directs customers to Bell stores to have the defective DSL modems exchanged. The issue is that the Bell store staff is refusing to serve and redirecting to Virgin Plus outlets. Please update your system so that we don't waste our time.

@JaredBrandy1 Hi! This definitely doesn't sound like the experience we strive to provide, Jared! We would certainly love to take a more in-depth look into your concern. Please send us a DM and we can work together. Thank you. >ME

@VirginPlusCare I'm being emailed about an overdue payment for a mobile account + SIM that I haven't been able to use in 6 months. Everytime I try to log in and cancel the account, the below screen comes up. I called the support number and was hung up on and now can't call back.

@TorontoBecky Hi there, thanks for reaching out. We're sorry to learn about this. Please send us a DM so we can assist. Thank you.

@shawn8536 Please DM us as invited at any time. Thank you

@shawn8536 Hi there, These comments are concerning to us. Please DM us at any time for further review and discussion as needed. Thank you

@madcat1990 Please DM us as invited. Thank you

@VirginPlusCare Y'all are blocking all my inbound ipv4 packets that's what. My port forwarding is effectively broken for a week now. All y'all ever told me was "HaVe YoU tRiEd ReSeTtInG rOuTeR?". after 4 hours on calls still no result, still no fix. Only fix is a new modem, which won't do jack

On days like today, I really miss @TekSavvyCSR :< man f**k @VirginPlusCare 6 Calls, 4 hours, still blaming me for the problem. I'm so done with this lol

@deepachandwani Hi there, thanks for reaching out. We're sorry to learn about this inconvenience. Please send us a DM so we can assist. Thank you.

@VirginPlusCare your app keeps crashing the time I want to add data travel packs

@CAKiran Hi! This definitely doesn't sound like the feedback we expect to receive, Kirav! We would certainly love to take a more in-depth look into your concern. Please send us a PM and we can work together. Thank you. >ME

@VirginPlus @VirginPlusCare I haven't gotten any deals from the Loyalty department in 8 years, so I'm not sure why it even exists

@unclekartwheel HI there, thanks for reaching out. We're here to assist. Please send us a private message to proceed. Thank you.

@Nomigurl Do you have an error message when you try to send us a DM?

@VirginPlusCare It won't work 😢

@VirginPlusCare you should be ashamed of lying to customers. My mom signed up at a promised price for TV and Internet and now she's being charged a higher price and told there's no TV! And one of her plans doubled in Oct with no warning and no data now!Absolutely disgusting.