Intercom Support

@davc @intercom Hey Dave - the 'Sign in' button can be located on our homepage like so, and you can use the Messenger on the bottom right corner of the page to get in touch with our team! -AR

Most frustrating thing I’ve seen today: @intercom website has no login button nor does it even have its own support widget or link to a support page. Maybe I missed it though

@scottmessinger @intercom Hey Scott 👋 We'll be sure to share your feedback with the team, you can log in here but I can see where making that more prominent could be helpful. -AR

Intercom: We will help you delight your users with your delighted Also @intercom We also hate our own users and make it impossible for them to to log into our own app.

@robertosalem_ @intercom Hi @robertosalem_ , Thanks for flagging this! Would you mind reaching out to the team in the Messenger to see if they can help find a workaround here? Best - PM

Missing primitive in @intercom : “Summarize last 7 days of feedback about feature X → send to Slack” Tried MCP + agent (no filtering)
Tried native Intercom (no workflow) @intercom what’s the intended way to do this today? Feels like a pretty fundamental feedback loop.🤔

@Edx103 @Bugcrowd @intercom Appreciate you flagging Mohamed, we raised this with our team and are looking into this further. -AR

It has been 1 month since my report was triaged by the @Bugcrowd triage team, but @intercom has not provided any response or taken any action on the submitted report. Hi intercom internal security team @intercom Could you please check the status and provide an update?

@CraftOfCirce @intercom Hi @CraftOfCirce , Thanks for flagging this! Looks like it was a temporary issue with the site. Would you mind trying a hard refresh to check if that helps resolve the issue? Best - PM

@intercom what’s going on with your websites? I’m sure I’m not the only one?

@w4rcrypt @Edx103 @Bugcrowd @intercom Hi there @Edx103, @w4rcrypt Thanks to you both for flagging this. Would you mind reaching out to our support team through the Messenger and they'll be able to look into these cases? Thanks - PM

@Edx103 @Bugcrowd @intercom Same thing happening with me, my report been triaged since 5 months. But no reply from program, @Bugcrowd please look over there.

@alexpeiniger @intercom Drop us an email at team@intercom.io or a chat in the messenger, we can look into this for you 🙏 JT

@intercom Is there still no way to setup a spam filter for the inbox? I like all the advancements with Fin, but having no spam filter is the biggest drawback for us.

@cotsog @intercom Hey Dominic - we bumped this internally, as soon as we have an update we'll be sure to reach back out and it should be much faster than the original time you were quoted. Our team will be in touch!

@intercom We are on a tight deadline and would need help getting a developer app reviewed. Any chance you can reach out? 🙏

@chrispdk74 @intercom Hi Chris, Sorry to hear that this has been such a frustrating experience. Were you able to reach a teammate through the Messenger to help you with this? If not would you mind opening a new conversation and i'll make sure the team get eyes on it. Thanks - PM

@intercom This has been one of the worst onboarding experiences I have had ever.

@intercom Support is so terrible, and "Fin AI" is just aggravating - to the degree where I reconsider exposing our customer to this chat agent. I can't sign into my paid account and I am getting dicked around in an endless loop.

@zerobitflip @paw_lean @v0 @intercom Nothing out in London yet, but I would recommend keeping an eye in here: events.intercom.com

@paw_lean @v0 @intercom Do you know any such event that happen around May in London ?

Hey, London! 🇬🇧 Come join us next Friday 6th Feb for a @v0 hackathon with @intercom. ​The goal is simple: go from idea → build → iterate → shipped.

@AaronfromAntla @intercom @eoghan Hi @AaronfromAntla 👋 Glad to hear you are enjoying the desktop and thank you for your feedback around the mobile app experience. 🙏 Will share this with the team! Thanks - PM

@intercom is a fantastic desktop web experience, and I love the product overall, but please please @eoghan can you glow up the mobile app? I'd say as a solo founder I do 20% of my customer support from my phone, walking the dog, outside etc.

@Harsh_One_3211 @galenking @intercom You could CC the address on any replies you'd like sent back to your Gmail, or use something like our Slack integration so that admin could view conversation history there as a workaround for that use case now. We'll flag this with our team as a feature request though!

@Harsh_One_3211 @galenking @intercom Hey Harsh! That is expected behavior for now, with the main reason being that sending emails back to the inbox they came from can cause email loops (those replies being forwarded back into Intercom themselves).

@intercom, I’m curious why you don’t have full 2-way email sync so we didn’t need to forward emails into the platform.

@Harsh_One_3211 Hey @Harsh_One_3211 👋 Good question! Would you mind opening a conversation with the team via our Messenger and they can dig into this for you? Best - PM

@intercomsupport, how can I sync Intercom with Gmail? The replies I am making from Intercom need to show up in Gmail.

@FanOfParent @intercom This has been updated, appreciate the flag! We'll continue to post our latest updates on our status page.

@intercom i think yall forgot to replace the placeholders 😭

@DuvanL73712 @intercom @SlackHQ @Fin_ai Our team is actively working towards a resolution on this, you can follow updates on our status page here: intercomstatus.com/us-hosting

@intercom @SlackHQ @Fin_ai Hey @intercom irtercom is Down again?

If your team serves other businesses, support conversations often creep into @SlackHQ. So we've launched @Fin_ai over Slack, where Fin can answer customer questions directly in Slack. It works exactly as you’d expect: replies stay threaded, context remains intact, emojis work, and all conversations are visible and tracked in your inbox. For more of what’s new, watch the full Fin Product Updates – December 2025 video ↓

@ArtCrime95 @intercom @SlackHQ @Fin_ai Our team is actively working towards a resolution on this, you can follow updates on our status page here: intercomstatus.com/us-hosting

@intercom @SlackHQ @Fin_ai Se cayo su sistema amigos.

@samus_32 Our team is actively working towards a resolution on this, you can follow updates on our status page here: intercomstatus.com/us-hosting

@intercomsupport app.intercom.com is down?

@webbie @intercom Our team is actively working towards a resolution on this, you can follow updates on our status page here: intercomstatus.com/us-hosting

Who broke the internet this time? Is it just @intercom down or bigger issue?

@trentkocurek @intercom Our team is actively working towards a resolution on this, you can follow updates on our status page here: intercomstatus.com/us-hosting

@intercom you doing ok?