leofrish
683 posts

leofrish
@leofrish
Over 30 years in design: Architecture (bricks and mortar), Interaction, IA and UX. UX strategist to drive top-line growth. Author: https://t.co/nAWrRO7xgC
Portland, OR, USA Tham gia Mayıs 2008
338 Đang theo dõi384 Người theo dõi

@BestBuySupport Super awful customer experience with Best Buy today. BB failed to honor their commitment to their own products. Expired protection plan _by one day_ and "there's nothing we can do."
#terribleCX
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@ScrmsAllegiance Yes!
And don’t forget googly 👀!! A must-have piece of the presumptuous design system.
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Today's book recommendation:
Presumptuous Designers
scrumsallegiance.org/books
"Users almost never know what they want if you ask them. So it's better to continuously show them what YOU know they need. Bonus points for excessive use of felt boards and post-it notes!"

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Join me this Wednesday!
I’ll be sharing one of my favorite topics: #timetravel and #design! chifoo.org/event/design-f…
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@skmurphy @CGLambdin Thanks for the vote of support, Sean! Yes, let's chat about contributing to Lean Culture meetup! We'll reach out for a quick discussion and figure out a date.
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@CGLambdin I sent in a speaking request on presumptivedesign.com I hope that either you or Leo or both agree to give a briefing on Presumptive Desgin at Lean Culture meetup.com/lean-culture/ (zoom) in the next few months.
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"Your assumptions are your windows on the world. Scrub them off every once in a while, or the light won't come in."
Alan Alda
h/t amazon.com/Presumptive-De… chapter heading quote
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@CGLambdin Still great. I continue to be inspired by Sitkin’s framing of intelligent failure as an intentional form of learning.
Esp. In the context of an agile group, in which action > research.
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The original notion of "intelligent failure" wasn't just that we should treat failure as feedback, but that we should PURPOSEFULLY generate a variety of failures as a proactive learning mechanism.
charleslambdin.com/2021/01/14/rev…
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leofrish đã retweet

'Like any power tool, Collaboration can make a team more effective or, just as easily, wreak havoc.'
@leofrish at @CollaborateConf

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@BrimCoffee Please escalate this to your "VP of I Care About Our Customers" b/c for 6 MONTHS I've received no satisfaction in resolving a problem with your product. Feel free to check your records for my dets. I'm waiting by the phone. Thx
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@CGLambdin @RichardW1001 And the follow-up:
I just don’t how much or in what ways I’m wrong.
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@RichardW1001 My superpower is that I can see the future.
My weakness is that I'm always wrong.
--@leofrish
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@nickf Hey Nick—
Lots of possible topics. Two central themes: the power of design to drive research and the UX Playbook—a unified model supporting PM/Dev/UX.
15+ years in public speaking, ranging from CHI, IxDA, regional and local conferences
Phaseiidesign.com
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@BrimCoffee I have requested a warranty repair starting back in November, 2020. Aside from auto-bot replies, nothing from you @BellaLife <- are you taking this over? I received emails from your group, but no action. Please respond. Thanks!
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@CGLambdin We had a lot of fun: Press Releases from the future that normalized >90 "visionary features," followed by Ideal State Roadmapping that rationalized how we might get to those over the next five years.
Next up: Objectives, scope, differentiators
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@rob_england @CGLambdin @agileschools So, sure. But “reality” and “test” are all possible without code at 10% of the cost.
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@CGLambdin How did you used to put it, Charles? “I can sketch a stupider idea faster than you can code it?”
Like that.
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@CGLambdin @rob_england @agileschools I’m still confused by the allergic reaction to “research” (now “discovery”). Applied research that eliminates “obvious” risk, is a force multiplier in excess of 100x.
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@rob_england @agileschools I love your "iterate, increment, experiment, explore," but would stress that exploring should include some straight-up research and interviewing. You don't have to build something to test every assumption. Sometimes a sprint is an overinvestment.
charleslambdin.wordpress.com/2020/01/23/des…
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We all knew Olivia was amazing, but this goes beyond. If you want to contribute to her gofundme campaign, check it out: my.sociabble.com/fU3aA7FMyARw my.sociabble.com/rF8tZczQMztw
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