.@thetrainline @thetrainline Hi, I’m currently on a first class ticket with no first class. I’ve tried your online service. Can someone help me obtain my refund please? Your transaction number is not recognised either. Thank you

@popsmartin2 Hi Andrew, just to confirm, are you on a direct service, or does your journey include a connection? Thanks, -Leah

@thetrainline Direct. GWR . Thanks for responding

@popsmartin2 As you will reach your destination, your ticket will be used in full and no longer refundable. You would need to contact GWR directly regarding any compensation regarding First Class as this is an on-board issue. Thanks, -Leah

@thetrainline Thanks Leah. Strangely they directed me to Trainline 🤷🏻‍♂️

@thetrainline . @GWRHelp hi, it seems neither online help can help resolve my issue. Could either company please direct me , preferably to a human , thank you.

@popsmartin2 @GWRHelp The GWR website is directing you to us is as you are looking for a refund. Please note that a refund is not possible as the ticket has been used for travel. You would instead need to discuss any compensation with GWR regarding the lack of first class carriage. Thanks, -Leah

@popsmartin2 @thetrainline Hello Andrew. Sorry to hear you haven't had the full First Class experience on board your service. Please submit this form, including your mobile number and images of your tickets/s and our customer support team will be in touch railhelp.co.uk/gwr/make-a-com… - Matt