Caroline Mumo Kasyul

@KwachOmugaa @ivymuthe Hii ni propaganda,

@ivymuthe Unapenda propaganda sana

The money that was raised for this boy Tito to buy land has been squandered. Sad

@AntonioWallahi @boltapp @boltapp don't handle matters reported concerning their drivers. It seems they encourage such bad behaviors. I reported my issue and they requested that I accept 200/= compensation but I declined. Disciplinary action should be taken against rogue drivers.

@boltapp Will you handle this matter?

Hi @boltapp My friend requested a bolt from Lavington to Juja this morning. 6 am. First thing driver said once she boarded — let’s go offline. She naively cooperated. When they got just past KU the guy says he can’t go any further with the KES 1,500 bolt had charged. He demands for KES 1,600 and for the lady to alight. Mind you she doesn’t even know where she is. The lady protests but he starts being violent. She then sends the 1,500 (full fare to Juja) but he refuses to open the door. He wants her to add the 100 bob even though her stop is still 30 mins away. Lady calls me in distress. I hear him say in the background “nitakupiga kofi msichana”. I raise my voice. He panics. He lets her out. She has to book another bolt to her destination - 30 mins away. Fellow Kenyans, yes times are tough. Fuel has gone up. But do we have to tip BY FORCE? I think we can reach an agreement without intimidating customers. Especially helpless ladies. Apparently, has been doing this for the past 2 years and is still in operation as seen from his comments to @NanjieGalgalo Even the number he uses is Airtel and doesn’t allow calls to go through. A proper scum of the earth. Vehicle KDJ 729U NAME : BONFACE NTABO PHONE : 0707861195 / 0733648737 Handle @NtaboB

@MrWhite_777 @_James041 I requested her to change route, akaniambia nisimfundishe driving, I told her from map I can see where she is, akaanza rudeness. I requested the ride for mum and my niece so kept calling mum when she complained about it

@CKasyul @_James041 Ulimtusi?

@boltapp @_James041 Hi Carol, I'm Prasanya from Bolt Support. Thank you for your patience while we continue investigating the issue with the reported party. I understand this situation may have been distressing, and we truly appreciate you bringing it to our attention.

@MrWhite_777 @_James041 Read the thread attached,

@SGiathi @_James041 Read the thread.

@CKasyul @_James041 Before driver aanze matusi, what did you tell her?

@abuyamasta @boltapp

@abuyamasta @boltapp

Izi cases za bolt zimekua mingi hii tl, I think it's time @boltapp to start taking action against misbehaving drivers and clients. To me their customer service is very poor.

@Mzeemoja_ @_James041 @boltapp @Mzeemoja_ what annoyed me is telling her to use an alternative route that's short cut and she refused. Mum told her achanishuke if hutaki kusikia, mark you it's raining and yuko na my niece in school uniform. Ikabidi wapande Boda ndio asiwachwe na gari.

@CKasyul @_James041 @boltapp Mtu akiacha kutumia bolt hakuna mtu huwa anamwambia. Very stupid app. You report a serious issue, and they think throwing compensation at you will fix everything. Deleted the app ikiwa na some amount ya compensation za kijinga.

@boltapp I am very disappointed with your Bolt App Support, I reported a rude driver this morning who didn't want to listen to instructions of using an alternative route because of the traffic Jam. Instead she was abusive In front of my Mother and Niece. I requested the ride

@Mzeemoja_ @_James041 @boltapp Bolt should style up by taking their customers seriously. Just the way we stand with some of their drivers when facing rude customer. Hiyo compensation wakae nayo

@_James041 God protect us 😢

GMOs are being made by the same bioterrorists making viruses and selling you vaccines. They are creating a sick population to create a market for the pharmaceutical industry. This clip is only 48 seconds long 🎤

@_James041 @boltapp

@_James041 @boltapp

As a gesture of goodwill, I’ve arranged a compensation of KSH 200 for you. Kindly ensure that it is accepted within 48 hours, as it will expire after that period. Have a great day! I decline compensation,I didn't ask for it but for disciplinary action taken against the driver

@boltapp Kindly work on this Asap.

@CKasyul Hello Caroline, thank you for reaching out. Please note that we do not tolerate rudeness or abusive language on our platform. Reports of this nature are carefully reviewed, and appropriate action is taken.

@boltapp @abuyamasta is the rudeness and abusive language part of your driver's CV? Because no action or follow up has been taken after I reported your driver.

@boltapp It's been more than 2 hours since Joe said he will get back.

@CKasyul Kindly be patient, our in-app team will get back to you via in-app, as support via social media is limited and regulated by GDPR. Thank you for your understanding.

@boltapp How long does it take to call a client? The matter happened around 10 am, it's now 12:45pm.

@CKasyul Hello Caroline, we are concerned that the driver was impolite, and we know how disappointing this is. We do not tolerate such behavior on our platform, and we would like to follow up. We can see that our in-app team is working on this via in-app.