Disgruntled Three Customer

@Payforit_Sucks @3Luser @ThreeUKSupport @PSAuthorityUK @BBCWatchdog Have submitted all my details to @PSAuthorityUK but I doubt anything will come of this. @BBCPanorama needs to get on this because this could be someone's negligence within Three compromising customer data. Still no statement from @ThreeUKSupport

@3Luser @CustomerThree @ThreeUKSupport @PSAuthorityUK @BBCWatchdog A huge number of complaints about this "playboxs" service today. It seems that they may finally have sent out texts drawing consumers attention to the charges!! @PSAuthorityUK OUGHT to be urgently investigating, but don't hold your breath!!

@ThreeUKSupport Have been on various calls with Three Customer Support staff for 2 hours today trying to sort out this PlayBoxs premium SMS scam (have you tried to text 'STOP' to 65133 today?). On the latest phone call they hung up on me. Unacceptable.

@Emmalwilson_ @ryunoneil Randomly hanging up is a well-known strategy @ThreeUK have. @BBCPanorama needs to get onto these crooks as soon as possible.

@LozzKarabin @LF_Designs @ThreeUKSupport Have also e-mailed them but so far no response. I have my doubts anything good will come of giving the same people scamming us our e-mail addresses and our names!

@LF_Designs @Zelda_Fortune @ThreeUK Lots of people have lost money on this from a subscription begun in October 2019. Three says it is US that is responsible but the coincidence is surely too big for that. @ThreeUK

@LF_Designs @LozzKarabin @ThreeUKSupport How can they be so sure when this is CLEARLY a scam operation being run out of Cyprus?!? What means of enforcement do we have? Three failed to have proper oversight on this matter.

@LozzKarabin @ThreeUKSupport @LF_Designs I did not upgrade or sign a new contract. Have had the same rolling contract for years. This is surely on @ThreeUkSupport 's end? How can so many results come on the same day?!

@lucy_corner @ThreeUKSupport @ThreeUK who-called.co.uk/Number/65133 You are not alone Lucy. Three's response over the phone so far has been to victim blame. But with so many getting this text today, this is surely Three's negligence and not ours?!

@ThreeUKSupport @ThreeUK I’ve been billed £7 a month for more than a year for an add-on I have never signed up to. Please refund me and arrange suitable compensation. Shocking- I have paid so much for such a low package all this time. No paper bills to trick people 😡.

@LF_Designs @ThreeUKSupport @ThreeUKSupport How about an official response? Is this really something you can put on customers?! This can't be a coincidence. The money lost is not insignificant to many of us!

@ThreeUKSupport Still no response. Myself and likely 100s and perhaps 1000s of other customers out of pocket due to negligent data keeping? Or did we all subscribe to the same premium SMS service? who-called.co.uk/Number/65133

@Three_Is_Broken Take a look at this latest catastrophe. Likely the result of a data leak October 2019. who-called.co.uk/Number/65133

@ThreeUkSupport I have lost over £50 to a scam I had no opportunity to avoid (since October 2019). I suspect this is because Three had 'blocked' all such messages to my phone, unwittingly assisting PlayBoxs scheme by making it difficult for victims to detect the problem.

@ThreeUK @ThreeUKSupport You can see that my experience isn't unique, and that this is an ongoing issue that Three have done nothing to sort out. who-called.co.uk/Number/65133