Luno Support

Stay up to date with live #Luno updates regarding all technical incidents, by following this link: status.luno.com ⚒️

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp Hey @LunoHelp pls check DMs

Beware of scammers pretending to be from Luno who offer to manage your account or investments. Luno does not provide financial or trading advice, and we don’t actively manage your investments. Anyone claiming to do so on our behalf is attempting to scam you. 🔒 Luno will never ask you to send funds outside our app or pay fees to release profits. Stay alert. Stay safe.

@Immanu3ll Hi Kuna, thank you for reaching out to us.👋 Apologies for the delayed response. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com

@LunoHelp something is wrong with my account

@Immanu3ll @LunoGlobal Hi there, thank you for reaching out to us.👋 Apologies for the delayed response. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com

@LunoGlobal @LunoHelp your prediction market page is not loading

@yeggraowo31780 Hi there, thank you for reaching out to us.👋 Apologies for the delayed response. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com

@Kennysaze Hi there, thank you for reaching out to us.👋 Apologies for the delayed response. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com

@LunoHelp Hello @LunoHelp check you dms

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp I was busy promoting Luno in Nigeria eve when I wasn't Ambassador and it helps Luno grow user base in Nigeria, benefits Luno, I and others All of a sudden, Lunk stop the referral Program

Scammers use fake Luno apps and ads to steal personal information. A single click on a malicious link can compromise your device and put your funds at risk. Only download the Luno app from the App Store or Google Play, and trust verified Luno accounts only.

@WizkidHQ_ @LunoGlobal Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. I'm sorry to hear that you are having trouble with your account. Our support on this platform is very limited. Kindly check your DMs for further assistance. Our team will gladly assist you.

@LunoHelp @LunoGlobal

@LunoGlobal I opened another account and deposited 110$ into my account but when I tried to send the money out to my nigeria bank account I got this error message that says you already have an account. Since then I have not been able to withdraw my money or even send it out. Please help this money is needed urgently for health wise @LunoGlobal

@WizkidHQ_ @LunoGlobal Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. I'm sorry to hear that you are having trouble with your account. Our support on this platform is very limited. Kindly check your DMs for further assistance. Our team will gladly assist you.

@LunoGlobal @LunoHelp

@LunoHelp I opened another account and deposited 110$ into my account but when I tried to send the money out to my nigeria bank account I got this error message that says you already have an account. Since then I have not been able to withdraw my money or even send it out. Please help this money is needed urgently for health wise

@WizkidHQ_ @LunoGlobal Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. I'm sorry to hear that you are having trouble with your account. Our support on this platform is very limited. Kindly check your DMs for further assistance. Our team will gladly assist you.

@LunoGlobal @LunoHelp

@LunoHelp @LunoGlobal I have an old Luno account but l was unable to sign it in due to me not remembering my details so l created another Luno account and funded it with 110$, unknowingly to me I don't know that you can't have a two Luno account so after I tried to send out the money I deposited on this account I keep getting this error message that says You already have an account. So my money is hanging here and I need it for an urgent medical care. Can you help me out please

@nkataegoigbo Hi Nzewi, Thanks for reaching out. Apologies for the delayed response. Kindly check your email as our team has responded to you. Thanks for understanding.

@nkataegoigbo Hi there, Thanks for reaching out👋🏼 We're sorry for the delayed response. We truly understand your frustration and sincerely apologize for any inconvenience caused. Kindly check your DMS for further assistance. Thanks for understanding.

@LunoHelp hello good day, please i have been sending emails to you but got no replies after i noticed my accout have been placed on a temporal restriction and i will love to know why please

@nkataegoigbo Hi Nzewi, Thanks for reaching out. Apologies for the delayed response. Kindly check your email as our team has responded to you. Thanks for understanding.

@nkataegoigbo Hi there, Thanks for reaching out👋🏼 We're sorry for the delayed response. We truly understand your frustration and sincerely apologize for any inconvenience caused. Kindly check your DMS for further assistance. Thanks for understanding.

@LunoHelp Hello good day, Please i have been sending emails to you but got no replies after i noticed my accout have been placed on a temporal restriction and i will love to know why please

@JawidHassim Hi Jawid,  I truly apologize. I have not worked on your query directly and therefore, am not able to provide precise details on what happened. Nonetheless, I sincerely apologize for the unpleasant situation you experienced. Please take care.

@LunoHelp what do you have to say for yourselves?

The losers @LunoGlobal, lost my Instant EFT deposit and even after providing them with a POP. They still haven't allocated the funds 😒 "Instant EFT"

@nkataegoigbo Hi there, Thanks for reaching out👋🏼 We're sorry for the delayed response. We truly understand your frustration and sincerely apologize for any inconvenience caused. Kindly check your DMS for further assistance. Thanks for understanding.

@LunoHelp Please i have been sending emails to you but got no replies after i noticed my accout havw been placed on a temporal restriction and i will love to know why please

@nkataegoigbo Hi there, Thanks for reaching out👋🏼 We're sorry for the delayed response.  We truly understand your frustration and sincerely apologize for any inconvenience caused.  Kindly check your DMS for further assistance.  Thanks for understanding.

@LunoHelp Why is no one replying to my countless mails both on emails, instagram and twitter. Why was my account placed on a temporal suspension without a reason. I can deposit from my account or receive but can't send or withdraw. Why?

Stay up to date with live #Luno updates regarding all technical incidents, by following this link: status.luno.com ⚒️

@JawidHassim Hi there,  It looks like we missed the mark here. We’re really sorry about that. We understand your frustration at this point, and we do apologize for any inconvenience caused.  Best of luck with your endeavors.

@MelissaKelechi Hi there,  Please DM us your email address or mobile number linked to your account.  twitter.com/messages/compo…

Hi there, Thanks for reaching out👋🏼 We truly understand your frustration and sincerely apologize During periods of increased query volume, response times can be longer than usual. Additionally, the sensitivity or complexity of the issue can also cause delays Thanks for understanding

@LunoHelp my account was temporarily blocked since 2nd of March and I have sent the necessary documents requested by the team and till now nothing has been done and none of your helps lines are reachable.. please help me fix these

Hi there,  Please note that this platform is not intended for support requests, so I’m unable to assist you here. Kindly contact our support team through this link t.co/tdNPUEoWnV. If the link doesn’t work, please send an email to support@luno.com for further help. Thanks