Danny Thorp

@virginmedia I’ve tried that various times and most of them cannot assist apparently only one specific agent within the company is able to process a contract renewal. I’m not willing to waste any further time trying to call you

@ithorpy If you'd prefer not to text I can only recommend holding the lines for an agent to assist further sorry Danny. ^TF

Good luck trying to speak to anyone at @virginmedia - I was trying to call to discuss my renewal. @SkyUK @bt_global are your response times better? Want a new customer 😅 #virginmedia #virgin

@virginmedia You’re expecting me to text to discuss my contract renewal with you? Tell me that is a joke? If it takes over 45 minutes to be connected to someone I highly doubt it’ll be resolved by text message.

@ithorpy Sorry for any delay getting through to the teams about your new deal Danny. If you'd prefer not to wait please send us a text message on +44753 305 1809 instead and the relevant team will get back to you asap. ^TF

@SpinCat1 @virginmedia @SkyUK @bt_global Appreciate that Richard I’ll definitely give it a go but as you’ve mentioned don’t expect much from Virgin at all as it stands the service is shocking I’m literally trying to discuss the contract renewal and have now been told only one agent can do it but doesnt accept calls 😅

@ithorpy @virginmedia @SkyUK @bt_global Sadly nobody takes responsibility Danny. You can email executiveteam@virginmedia.co.uk but whether you'll get a response, or any sense or truth out of them, is another matter. At least it will get you through their first impenetrable wall though #virginmedia @virginmedia

@virginmedia is it possible to actually speak to anyone on the phone regarding my contract? Waited over 45 minutes on hold trying to speak to someone regarding a renewal? 🤔

@BritishGasHelp Hi Just sent over to you thanks Lewis

@ithorpy Hi Danny, this is disappointing to hear. Please can you pop over a DM with your full address and telephone number so I can look into this. ^Lewis.

@BritishGas honestly has terrible customer service - twice you’ve booked to visit and cancelled on the day 30 minutes prior to the visit? Call to discuss and promised a call back today (didn’t happen) 🤔

@leonrestaurants Seems that way and i’m not ready to be a vegetarian just yet, DM’ed you though.

Coming back to twitter after 8 years like #FacebookDown #instagramdown

Derby having a mare 😩

Love that whenever @greateranglia trains are delayed they just remove certain stops that they’re calling at to enable them to catch up.. love waiting half hour + the delay for the next train to my stop 👌🏼

Not often I read but picked up @antmiddleton #FirstManIn and fully recommend it - two days in and half way through.. #BookWorm 👀

Great goal.. well played Germany. #WorldCup2018 #GERSWE

@MakingMonzo Gutted I missed this!

@piersmorgan @kickitout It’s a tattoo on his own body why does it matter? 🤔

I’ve publicly backed @kickitout many times, so you’re talking rubbish. This is not about race, it’s about the wisdom of tattooing an assault rifle onto your leg if you’re a role model England footballer. twitter.com/dannyjohnjules…

Our defence is a shambles.. #NEWARS

Man flu 🤧 #weekendvibes

@virginmedia Assume you’re not sure on that either? Shouldn’t advertise if you’re not willing to supply.

@ithorpy You will be able to build it by getting a sim only, we do aim to reply as soon as we can ^CW

Tried to upgrade as an existing customer with @virginmedia with an excellent credit score, Never been rejected in my life and they won’t approve a phone contract with no explanation as to why? 🤔 21 days to hear back from them 👏🏼

@virginmedia So why advertise an iPhone online if its for existing virgin media customers only? Genuinely you can’t see the issue here? I’ll make sure I take my business to an alternative provider in the future if you can’t be bothered to assist.

@virginmedia Which already seems outrageous? I have an excellent external credit, i’m a customer of Virgin trying to take another service you offer? How can I build credit if you won’t supply the phone? Your underwriters take a month to reply?

@ithorpy Our Media and Mobile systems are independent from each other and you usually need to have some credit with with Virgin Mobile. Can you confirm if you have email our consumer underwriters ^CW