London North Eastern Railway

⚠️#LNERUpdate Train services are currently disrupted due to a points failure at #Northallerton. As a result, the line towards the North is blocked, and services running through this station may be delayed or amended. Disruption is expected until approximately 16:00.

@RuthF101 If you booked through the LNER website or app and chose automatic Delay Repay, you’ll get an email confirming your compensation automatically, so you don’t need to do anything else. 2/2

@LNER hi. My train from Edinburgh to Aberdeen was cancelled today , travelling first class. We’ve to get a bus now … but of a mess. Can you advise if refund will be processed automatically ?

@RuthF101 If your train is delayed by 30 minutes or more to your destination, you can claim Delay Repay compensation after you arrive using this link: lner.co.uk/Delay. 1/2

@sarah2981958 Thank you for sharing, Sarah 🥰

@LNER had amazing help with passenger assist at Newark Northgate last night PJ & Carl got us off the train and back to the car with all our luggage. Lovely couple of guys very chatty

@sarah2981958 Thank you for sharing, Sarah. Take care and enjoy the rest of your day!

@LNER good morning I travelled from Aberdeen to Edinburgh Waverley yesterday. I had 2 travellers with me who needed passenger assist. Jamie was waiting when the train arrived. He was fantastic. He helped us all off, and the luggage and took us to the lounge to wait

@LondonR37 Great to hear. Wishing you an amazing rest of your day. Take care and let us know if there’s anything else we can help with!

@LNER your staff are amazing. Helped me find another train after missing mine due to the tube being suspended. Friendly, cheerful and took the stress out of a delayed journey.

🛠️🚧Major improvement works between York and Darlington from Saturday 2 to Monday 4 May 📢@CrossCountryUK @GC_Rail @LNER @LumoTravel @TPEassist #DisruptionVideos ℹ️More information available here: nationalrail.co.uk/engineering-wo…

@ChrisInnesao01 Thank you, Chris. We will pass this on for you.

@LNER Big shout out to all of the staff on the 09:03 Kings Cross to Edinburgh service this morning for their professionalism, kindness and help, particularly the Train Manager Darren.

@LondonR37 Please speak to staff at the station, and they will help you with onward travel.

@LNER I’m stuck on a Vitoria lien train which is suspended due to a faulty train at Stockwell. I’m due on the 9:03 from King’s Cross to Newark. What can I do if I miss the train due to this issue ?

@KianNesworthy Good morning, nothing has been logged on our lost property site this morning, Kian. Please log the item here at missingx.com, once the item has been found the team will contact you directly missingx.com

@LNER Morning, is there any chance a staff member could check if my grandad has left his walking stick on the fence at Costa Newcastle on Platform 4 please?

@wardyjourno Good evening Harry, I will certainly pass this onto the team at London King's Cross and thank you for your feedback. I hope you had a lovely journey back to Leeds! ^Nicholas

@LNER Please pass on my thanks to your team at KGX for their help getting me (blind) onto my train back to LDS!

@KymriskaDraken Good evening Kev, thank you for your message. We don't put the names of the services on the website like 'Flying Scotsman' or 'The Northern Lights' but that service is very much 'Flying Scotsman'. ^Nicholas

Hello @LNER I'm looking for the down Flying Scotsman in your summer timetable. There is a train at 1030 ex Kings Cross but it isn't marked as a named train. Is this the Scotsman running incognito?

@Eurovisioned Thank you, I will pass this on and thank you for pointing this out. ^Nicholas

@LNER Thanks. It was the 16:33 from HGT to KGX.

@LNER 16:33 HGT-LDS. The system allocated me a seat in coach K but apparently I can’t alight from here at Leeds? Is that correct?

@Eurovisioned Thank you, that's very helpful. Sounds like something wasn't set up right on the announcements. What train were you on, and I will report this. ^Nicholas

@LNER There was no indication that the train would stop at Horsfirth, (it said the next stop was Leeds), and the automated announcements/screens in coach K said if alighting ‘at the next stop’ then we’d have to move forward to coach G. That’s what caused the confusion!

@helloitsme_89 Thank you - last questions, what iPad OS version is currently installed? I can then pass this onto the digital team. ^Nicholas

@helloitsme_89 Thank you for all the information. Is this an Android phone or iPhone? ^Nicholas

@Eurovisioned Thank you, yes Horsfirth does have a shorter platform but Leeds is certainly able to accommodate our trains. Where did you see Leeds being an issue to alight from coach K? ^Nicholas

@LNER Neither the onboard screens nor announcements mentioned the stop at Horsfirth, which is where the ‘short platform’ message actually applied. Thought it was a little strange if Harrogate could accommodate the train but Leeds couldn’t!

@ClaireWynarczyk Thanks Claire, the 26th September goes on sale on the 9th July and the 18th October will be the 30th July, both after 10.00am. ^Nicholas

@LNER I had already bought 5th July before they went off sale so presumably they are still valid I am still awaiting 26th September and 18th October going on sale

@LNER I have removed old payment card from my app but how do I add my new one

@helloitsme_89 Good afternoon, nothing has been reported. The last update to the app was around a week ago. Have you got the latest version? ^Nicholas