London North Eastern Railway

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London North Eastern Railway

London North Eastern Railway

@LNER

Freedom All The Way.

East Coast Main Line 加入时间 Haziran 2011
273 关注205.3K 粉丝
置顶推文
London North Eastern Railway
⚠️#LNERUpdate Train services are currently disrupted due to a points failure at #Northallerton. As a result, the line towards the North is blocked, and services running through this station may be delayed or amended. Disruption is expected until approximately 16:00.
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London North Eastern Railway
@RuthF101 If you booked through the LNER website or app and chose automatic Delay Repay, you’ll get an email confirming your compensation automatically, so you don’t need to do anything else. 2/2
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Ruth
Ruth@RuthF101·
@LNER hi. My train from Edinburgh to Aberdeen was cancelled today , travelling first class. We’ve to get a bus now … but of a mess. Can you advise if refund will be processed automatically ?
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Sarah Jackson
Sarah Jackson@sarah2981958·
@LNER had amazing help with passenger assist at Newark Northgate last night PJ & Carl got us off the train and back to the car with all our luggage. Lovely couple of guys very chatty
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Sarah Jackson
Sarah Jackson@sarah2981958·
@LNER good morning I travelled from Aberdeen to Edinburgh Waverley yesterday. I had 2 travellers with me who needed passenger assist. Jamie was waiting when the train arrived. He was fantastic. He helped us all off, and the luggage and took us to the lounge to wait
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LondonR
LondonR@LondonR37·
@LNER your staff are amazing. Helped me find another train after missing mine due to the tube being suspended. Friendly, cheerful and took the stress out of a delayed journey.
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Chris Innes
Chris Innes@ChrisInnesao01·
@LNER Big shout out to all of the staff on the 09:03 Kings Cross to Edinburgh service this morning for their professionalism, kindness and help, particularly the Train Manager Darren.
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LondonR
LondonR@LondonR37·
@LNER I’m stuck on a Vitoria lien train which is suspended due to a faulty train at Stockwell. I’m due on the 9:03 from King’s Cross to Newark. What can I do if I miss the train due to this issue ?
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Kian Nesworthy
Kian Nesworthy@KianNesworthy·
@LNER Morning, is there any chance a staff member could check if my grandad has left his walking stick on the fence at Costa Newcastle on Platform 4 please?
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London North Eastern Railway
@wardyjourno Good evening Harry, I will certainly pass this onto the team at London King's Cross and thank you for your feedback. I hope you had a lovely journey back to Leeds! ^Nicholas
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Harry W
Harry W@wardyjourno·
@LNER Please pass on my thanks to your team at KGX for their help getting me (blind) onto my train back to LDS!
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London North Eastern Railway
@KymriskaDraken Good evening Kev, thank you for your message. We don't put the names of the services on the website like 'Flying Scotsman' or 'The Northern Lights' but that service is very much 'Flying Scotsman'. ^Nicholas
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Eurovisioned
Eurovisioned@Eurovisioned·
@LNER Thanks. It was the 16:33 from HGT to KGX.
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Eurovisioned
Eurovisioned@Eurovisioned·
@LNER 16:33 HGT-LDS. The system allocated me a seat in coach K but apparently I can’t alight from here at Leeds? Is that correct?
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London North Eastern Railway
@Eurovisioned Thank you, that's very helpful. Sounds like something wasn't set up right on the announcements. What train were you on, and I will report this. ^Nicholas
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Eurovisioned
Eurovisioned@Eurovisioned·
@LNER There was no indication that the train would stop at Horsfirth, (it said the next stop was Leeds), and the automated announcements/screens in coach K said if alighting ‘at the next stop’ then we’d have to move forward to coach G. That’s what caused the confusion!
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London North Eastern Railway
@Eurovisioned Thank you, yes Horsfirth does have a shorter platform but Leeds is certainly able to accommodate our trains. Where did you see Leeds being an issue to alight from coach K? ^Nicholas
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Eurovisioned
Eurovisioned@Eurovisioned·
@LNER Neither the onboard screens nor announcements mentioned the stop at Horsfirth, which is where the ‘short platform’ message actually applied. Thought it was a little strange if Harrogate could accommodate the train but Leeds couldn’t!
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Claire Wynarczyk 💙
Claire Wynarczyk 💙@ClaireWynarczyk·
@LNER I had already bought 5th July before they went off sale so presumably they are still valid I am still awaiting 26th September and 18th October going on sale
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Claire Wynarczyk 💙
Claire Wynarczyk 💙@ClaireWynarczyk·
@LNER I have removed old payment card from my app but how do I add my new one
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