Stablepoint

@droolio Hello @droolio, Thank you for your message. We have updated our status page with the latest information. If you are still experiencing issues, please contact our support team here: stablepoint.com/eu/contact. Warm Regards, Hernán

Com'on @stablepoint, shouldn't take you 5 hours (and counting) to update the authoritative DNS for a failed server. nsX dot mysecurecloudhost .com still resolving old IP. status.stablepoint.com/notices/kst6ox…

@muratyamac Hi Murat, On our page you’ll see a platform table showing which hosting plan suits you (cPanel for new sites, Kubernetes for advanced, Dedicated for large‑scale). You can reach us at stablepoint.com/us/contact, we’ll help you choose the best fit. -Dyane, Customer Advocacy

@stablepoint Since you have read my chat you would see my question still stands.

@stablepoint i had a bizarre live chat experience. In all my years on this field i am still shocked when i see how people’s understanding can get this low and wrong but this was something tragicomic i can’t even be mad.

@roballport Hi Robstar! Thanks for sharing you experience. We know how important transparent billing is when choosing a service, and it’s something we take seriously. I’ll reach out to you privately to look into your ticket and help further. -James, Customer Advocacy

@stablepoint What on earth is happening. An unannounced £900.00 renewal price increase compared to last year for my dedicated server. See ticket SP-YMC-495-81969. I have a lot of services with you, but this is borderline excessive🫣

@HeatherJon83148 @imDavidLongoria @bbb_us Hi Heather, We know we don’t always get everything perfect, but when something does go wrong, we do our best to step in and put things right. We have sorted the issue on our end now, and we are really grateful for the opportunity to do better. Mimi, Customer Advocacy

@imDavidLongoria @stablepoint @bbb_us terrible David @stablepoint shame

@DaniSnowBunny @imDavidLongoria @bbb_us Hi Danielle, We know we don’t always get it right, but when we do fall short, we’re always ready to step in and make things right. The issue has now been resolved on our end, and we truly appreciate the chance to learn and improve from this. Mimi, Customer Advocacy

@RobertEibach @imDavidLongoria Hi Robert, thanks for your concern with David. We don't always get things right, but when do know when we've made a mistake and we're happy to help fix what we can. We've taken care of this issue now for David and we're thankful for the opportunity to grow. Mimi,Customer Advoc

@imDavidLongoria @stablepoint Wow. Not right!

@DelOroMusic Hi Del Oro Music, Thank you for reaching out. We take billing matters seriously, and would like to investigate if you have any active support tickets with us. To clarify, we only renew services that have auto renew on to avoid any gaps in service. -Sam, Customer Advocacy

@imDavidLongoria @stablepoint @bbb_us Hate this!!! These companies are crooks

@imDavidLongoria Hi David, we’re sorry for the inconvenience. Subscriptions renew automatically unless canceled before renewal. We've located your account and will do our best to review this further. We’ll provide an update on your ticket. Thank you for your patience. – Dyane, Customer Advocacy

@roballport Hi, thank you for the ticket reference! We've managed to locate it and we'll be reaching out in the ticket to see how we can help out. Maria, Advocacy

@stablepoint Hi, the ticket in question is SBP-AJY-604-92175

@stablepoint yikes, my 2025 invoice for a single service represents a 260% increase compared to 2024.

@roballport Hi Rob, we've managed to locate your account and we'll be reaching out to see what we can do to assist and enhance your experience! Maria, Advocacy

@stablepoint I did try but got nowhere unfortunately 😕

@Harriers_Online Thank you for sharing your experience and recommending Stablepoint! We'll continue striving to provide the best experience for our customers. If you have any feedback or need further assistance, don't hesitate to reach out. Happy hosting!

@campingcinema @tsohost @stablepoint Yes. Took them almost a week though

Sorry about the disappearance of the website and the forum due to incompetence by my hosts @tsohost . Hopefully they'll re-appear magically overnight but I doubt it very much. I'll see what I can do tomorrow. New host here we come

@jazzdespiser Hello Sam, Thank you for your feedback! We're glad you're pleased with our services. We apologize for any issues with chat support and are working to improve consistency. Please let us know if you have any specific concerns.

@hazzainthedales @stablepoint I've been pleased with them too, though chat support is can be bad lately when you get the wrong person.

Been using @stablepoint web hosting for a while now, clients have servers with them, I have a few servers etc - finding performance across all sites (especially Wordpress) has degraded over the past couple of months, anyone else seeing the same pattern?

@hazzainthedales Hello Yan, Thank you for letting us know about the performance issues. Could you please share specific websites affected? Our team will investigate and work to resolve these promptly.

@footitalia1 Hello, we would love to further help with the issue that you are currently experiencing. We will reach out privately for more info.

@footitalia1 Hi there, we are happy to assist you with your Stablepoint services. I have sent you a private message to gather some additional information from you!

Having some issues with sharing stories on Twitter - Been an ongoing thing, hopefully @stablepoint will step up their efforts to get this fixed? Three days and no resolution as yet.....

@esmarshall1966 Hey Scott, if you are to raise a support ticket or jump in our live chat and ask for me, I can take a further look at the ticket which was closed in which we didn't reply back to you. Daniel

@stablepoint #hosting (who have absorbed @hostica ) are bollixing up email hosting and forwarding really badly. What's more, they closed a support ticket I raised about it without so much as a single reply to me or any ticket notes. 😠 #unprofessional #woeful #badservice #fail

@annoyedretailer Hey there, if you can start a chat we can take a look at an important ticket that you have at the moment in our systems. Usually we reply quite quickly on tickets, but if yours was escalated to a higher instance, that might be why it's taking longer than usual

@stablepoint what's happened to the once great support? Answers now take hours! :(

@ianaddison @tsohost You will be fine on our Medium plan at £7.49/mo (or £75/yr) - use code MOVEME for a discount.

@stablepoint @tsohost How much to host 4 websites? All small blogs

Still have websites on @tsohost Gridhost? Do this: 1) Ask tsohost to enable FTP access to access your old files. 2) Order hosting on Stablepoint - use code MOVEME for a discount. 3) Let Stablepoint know your old FTP credentials and we'll handle the move.