@Deblina1985 We are sorry to learn about the issue. We'd like to help you with this, please reach out to us via DM. We will do our best to assist. Further, please don’t provide your order/account details over DM as we consider them to be personal information.(1/2) -Nathaniel

@Deblina1985 Have you contacted our support team about this issue? If not, you may get in touch with us through this link: amzn.to/3JT9ckz so that we can check and assist you further. -Nathaniel