@AmazonHelp Why does the Amazon echo show now just display a black screen with three icons in the upper left corner. Sometimes is a fully black screen with no icons. Did Amazon recently update the software?

@john4brown Thanks for reaching out, We sincerely apologize for any trouble this may have caused. Kindly contact us through amzn.to/NAContactUs. So we can investigate this matter and assist you further. -Ahmad

@AmazonHelp I’ve been down that route already. I’ve been told to reboot, then told it’s an Alexa+ issue causing problems for ALL customers , then told to call when it happens. Can someone on the X team try to confirm what the issue is and when it will be fixed?