@amazonIN I placed an order and it got cancelled mid transit for some unknown reason. Then why did I not get back the refund of the marketplace fee? I'd understand if it was cancelled from my end or had more than 1 item. Other platforms do refund marketplace fees.

@amazonIN customer care on chat closed the chat after saying that a full refund has been provided and closed the chat. On the call they said "it was charged by the bank" then said "it is charged to provide you with the benefit but you didn't get it still"?

We are sorry for the inconvenience caused with the refund. Please note that marketplace fee is refundable if your order is fully cancelled before shipment. Once your order is shipped, the Marketplace fee becomes non-refundable. Request you to refer to the link here: amzn.to/4dQkzvy to know more about Marketplace Fee on Amazon. Further, we'd like to take a closer look into this. Please connect with our team over chat here: amzn.to/3Qb5tXK, so that we can check and help you further. Please be informed that the link mentioned will stay active for 1 hour. -Jessvica

@AmazonHelp This is still a good answer then what I got from chat and call representatives.