If you have a query or issue on your account, the My O2 app is here to help. You can manage your account including allowances, bills, bolt ons, upgrades and speak to a virtual assistant 24/7. Download the My O2 app here ➡️ spkl.io/MyO2

@O2 Your app tells me I need to speak to an actual person! What do I need to do to get a reply. I’ve been tweeting you for 5 days and yet no response! Please help and reply to my DM

@Laura_Briscoe Hi Laura, you'd need to call us on 0344 809 0202 to amend/cancel the order.

@O2 I’ve called this number they told me to send back the phone which I did, I’ve been refunded the handset but still getting billed for a phone I’ve returned? I called back and they have said they can’t help me when initially they said they could! Please help