We're reopening our stores across England today. If you're popping in, you'll see we've changed the way we do things to help everyone stay safe. To find out more 👉 spkl.io/StoresReopening

Don't forget, if you have a query or issue with your account, you can use the My O2 app 24/7. It’s the best place to get the answers you need quickly. 👉 spkl.io/MyO2Twitter

@O2 I have been trying for days to get through to the payment team and am going round in circles not being able to speak to an actual human being. Queued for an hour got cut off, live chat useless and cut off twice there!!

@O2 I am trying to get through to 202 to change tariffs on 3 phones without any luck just get cut off

@O2 I have tried to call multiple times to receive help! I was on the phone for an hour and 10 minutes today but still nothing. I couldn’t receive help in store and live chats haven’t been working! I have also tried to receive help through DM’s. Very frustrated!

@O2 Hi. I have an overdue account and cannot contact any of the phone numbers to sort it out. My mobile is my only way to contact (quaranteened) desperately need to speak to someone! Can you help?

@O2 useless on app and on here

@O2 Sent me a broken phone, dont have phone lines open then have the gaul to tell me its my fault I didnt report it sooner, stubborn company that wont admit fault, wouldnt even send me the proper charger with my phone. I CAN NOT STRESS ENOUGH DO NOT TAKE OUT CONTRACTS WITH THEM