We're reopening our stores across England today. If you're popping in, you'll see we've changed the way we do things to help everyone stay safe. To find out more 👉 spkl.io/StoresReopening

Don't forget, if you have a query or issue with your account, you can use the My O2 app 24/7. It’s the best place to get the answers you need quickly. 👉 spkl.io/MyO2Twitter

@O2 Promises of call backs from tech team amounted to nothing and I've lost a lot of business. Been with O2 20 years but am going to have to head over to EE I think who do value their customers and also respond to tweets!

@O2 Please answer your cancellation phones , Iv being on hold for over 1 hr now , unacceptable

@O2 Your lines are never open. How do I speak to someone?

@O2 Hey, do you know when O2 recycle is back up and running? Need to send in my old Samsung from my S20 upgrade with the extra £100? Thanks so much!

@O2 Hi, Are your stores open for Upgrades ?

@O2 I am on pay as you go your advice via direct message was no use to me .

@O2 Are the customers allowed to buy any of the phones once they are in the store, if there is any phones in the stores themselves?

@O2 My sons phone is faulty. Its not charging properly(with different chargers). Ive tried contacting you through the app which is no help and I keep getting cut off when I try to call seems you only want to talk to customers wanting to leave or upgrade.Can you offer any help please?

@O2 Hiya - I have recently moved house and consequently have a redundant boost box. I would like to return it - is there a free post address and/or can I hand it in at my local O2 shop? Thanks

@O2 Hi o2, my girlfriend is trying to get a sim only deal, but has only been living in the country for a year. The website asks for 3 years of addresses, but won’t accept one from Germany... any way around this?

@O2 Been trying to get reconnected, phoned last week, O2 said I would be connected in 24hrs. Still not connected, phoned again today at 16:01 hrs and they asked was I pay as you go, I said yes. Ah! well we only serve pay as go you customers between 8am and 4pm. Its wind up or what !

@O2 I wont be visiting any O2 store while these draconian measures are in place. This lockdown is a scam! None of these measures are to 'Protect' us only to enslave us. 0.04% deaths (most over 80) is not a pandemic!

@O2 02 Militay discount went past 28 days due to not being able to validate using work email unable to help very disappointing.

@O2 Not only that but I couldn't collect anyway as that's O2 insures job. Bought a pixel 2 last week as been without phone for two weeks. O2 don't support WiFi calling on it, yet can't provide me with my phone and can't give me monetary value either.

@O2 Yes popped in today, did 100 mile round trip to be told the phone I'd been advised I could collect due to piss poor service from O2 insure could not be collected in store as it's been discontinued.

@O2 Sent to an O2 store 50 miles from home today to pick up a phone which the O2 store could not give me! Been waiting two weeks for O2 insure to send out replacement phone! Can't even provide me with monetary value of device. Lost so much work due to this!

@O2 No thanks, you abandoned vulnerable pay as you go customers over the last three months.

@O2 How often will you be cleaning the demo phones. Will the public be touching.

@O2 Would like an answer to my earlier (posted by letter )query re disappearing cash plus latest £10 minus cost of two texts also gone left with no cash on phone .

@O2 Well this is a cute little video. Nicely done @O2

@O2 Glad I got my #SamsungGalaxyS20 before the shutdown and have now, #5G signal too 👍🙂

@O2 Tempted to take advantage of a free upgrade, can this be ordered online picked up instore? Or delivered on a set day? Only off work tues and thurs...

@O2 I have sent u a direct message .when u are available please could u update me many thanks