My dad has been a victim of identity fraud. He received a phone that was taken out in his name & address but hasn’t done it himself. Spoke to O2 5 times to talk to the fraud team but no one has gotten back to him & now they are sending threatening letters for payment! #fraud @O2

@beckyjfletcher We're sorry to hear that Becky, what's the latest your dad's been advised on this? Does he already have an account with us? Let us know: twitter.com/messages/compo…

@O2 He’s not currently with you (but I am and have been for years). He’s called customer service 5 times they say the fraud team aren’t working due to COVID but someone will get back to him. I would appreciate your help as I worry for his health with the stress.