@O2 just switched to your network and have no network and therefore no way of calling. Your virtual assitant is crap, please can someone help me

@TheHungerCaines We're sorry to hear this, Charley. Are you having trouble with your network in one particular area? Please take a look at our handy network guide, which includes some useful tips 👉 bit.ly/37CQWva If you have Wifi access, Wifi Calling can help... virginmedia.response.lithium.com/portal/convers…

@O2 Been on your app waiting to speak to someone for nearly 2 hours and no reply on here. Might as well cancel as within my 14 days unless you’re going to fix this tonight

@O2 it says 'esim cannot be added, code no longer valid, contact provider for more info'

@O2 according to the app an esim is ready to be activated on the phone. i had a text to say this had been done and via the app it is trying to connect to the network but can't

@O2 i've done this - checked network in area fine, turned off and on, i also can't place wifi calls. Please can you look into this for me asap, going round in circles and i've literally just switched to you guys so not great