@TelefonicaUK @o2 what a disgrace of customer service!! 4 days of utter chaos and still no resolution!! All we wanted to do was some simple things changed and a new contract. WOW maybe you don’t want my business that we have given for many many years!! Maybe the media can help?

@Knappel Hi Lee, we're sorry to hear this. What has happened exactly? Drop us a DM, we can help. twitter.com/messages/compo…

@O2 Good morning @O2 so yesterday you replied saying to DM you which I did!! 8 hours later and still no further forward and no update this morning. What a disgrace of customer service, please can a senior manager call me this morning to sort this shambles out.