@O2 I placed an upgrade order on 01/12/24 - should have been delivered on 03/12/24. Keep getting update texts saying order is delayed? Why? No explanation given. I need to know when I can expect the handset. I’ve tied the chat function numerous times but you’re always too busy!

We’re sorry Elgar, there's currently a delay with orders being dispatched and delivered. Your order will be sent as soon as possible, and you’ll be kept updated via text message. Once your order is shipped from the warehouse, you’ll receive a message from the courier with delivery information. We don't have a specific timescale at the minute, we'll have your order with you as quickly as possible. Thanks for your patience.

@O2 How confident are you this issue will be resolved by Christmas ?

@O2 Not good enough I’m afraid, I needed the handset next day as advertised. We are now not at the delivery address for a few weeks and it’s a present. I’m going to one of your stores to discuss and see if they can change to store pick up. Your comms to customers is poor.