Elgar Chappell

Daughter on 01/12/24 and still waiting!! Why has your internal press team not done any public comms on the issue? I understand you’re still advertising next day delivery despite not being able to deliver orders still!!

same scripted responses from customer service with no timescales on when we can expect to see deliveries. Why do you not have contingencies at warehouses to ensure stock flows in times of crisis? Surely you don’t have all your ‘eggs in one basket’? Ordered an upgrade for my

@LutzSchueler please can you update your customers on the debacle going on at 02 with warehouse issues and the fact it appears hundreds now won’t get their handsets for Christmas Day! Loyal o2 customer here but not impressed with the way you’ve handled this I’m afraid.

@maisiex101 @6thGrom @vcg239 @O2 @MartinSLewis @itvMLshow Sounds like lots of conflicting info being told by 02. Poorly handled for such a large company. I’ve been promised delivery by Christmas but starting to think that’s not going to happen. I know these are first world problems but just some truth and updates from them would help!

@maisiex101 @6thGrom @vcg239 @O2 @MartinSLewis @itvMLshow @O2 your internal comms team along with your CEO need to get in front of your customers and tell us what is going on! Myself along with hundreds of others have ordered handsets for next day delivery and still waiting 2 weeks later. The lack of updates on your warehouse situation

To anyone who has had their @O2 order stuck in processing, I’ve just got off the phone with their complaints team and they have no timeframe for when the problem will be fixed. How does @O2 even function as a company #disgraceful

Situation poorly handled from a customer service point of view with limited updates nor explanation. Seriously considering moving over to you as our o2 contracts end.

@VodafoneUK good opportunity for your marketing teams to entice @O2 customers to switch to you! Hundreds of customers still waiting for orders since November due to some warehouse issue.

@maisiex101 @6thGrom @vcg239 @O2 @MartinSLewis @itvMLshow is shocking for such as large company! Be truthful and upfront with customers and most of us don’t mind if your have genuine reasons for delays! You’re going to be ruining a lot of children’s Christmas for those of us ordering as presents - thanks a lot!

@riaaastephens @O2 Same here @O2 still waiting since ordered on 1st Dec. Going to have a disappointed daughter on Christmas Day at this rate - thanks a lot! I’m not even going to waste my time attempting to call and speak with your useless customer service numbers!

@O2 it’s now 13 days since ordering an upgrade handset for delivery to home. Still no sign of the handset due to your ‘warehouse issues’. Can I get an update when the handset will be delivered please? I need it latest end of this week! Thanks

@carlyhenson03 @ODriscollPamela @O2 Same here - it’s a present for my daughter - I need to know if it’s going to arrive before Christmas otherwise I want to cancel the upgrade, yet I’m told they can’t because the order is still processing ??? No confidence in o2 at the moment.

@ODriscollPamela @O2 I've been told yesterday that orders between 29nov-3dec should be with us on or before 20 Dec. Don't know wether to believe that or not mind!!

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@diddlesbo @O2 Same here - regretting not doing the click and collect option in store now! I don’t know how a company as large as o2 can have such prolonged delays for whatever their issue is?

@O2 sorry O2, I've been waiting for 10 days for my phone to be delivered, it was advertised as next day delivery but I'm still waiting and still getting these messages everyday!!! If I knew it would take this long I wouldn't have bothered upgrading!!

@SianLacey @O2 Good luck - I’ve been waiting since the 1st when upgrade processed and still no handset! Just told they have delays. Others are still waiting since they ordered on the 29th Nov. Should be advised when ordering as clearly not next day delivery!

@O2 made an online order, paid in full on Sunday. Still not dispatched. What’s going on?

@Baily89126784 @O2 Absolutely shocking customer service. Ordered my upgrade on the 1st for next day delivery and still no sign of the handset. After a painful call to customer service today told it may or may not arrive in next few days! What kind of delivery issues are they dealing with?

@O2 This is just a standard reply that I have been sent by text every day,why can't the delivery problem get sorted you are a huge company these delays with no solution are unacceptable,also if the item hasn't been dispatched why can't you refund?😡😡😡

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@Robosc0tt @O2 Horrendous experience speaking with their customer agent earlier, as an upgrade handset ordered on the 1st has still not arrived. The agent was literally arguing with me to provide the correct name on the account which I gave multiple times but she kept saying it was wrong 🤦‍♂️

@O2 well that was horrendous, your virtual assistant nonsense just convinced me to leave o2. Faceless business is unattractive and of no interest to me I have been with o2 since transferring over from T-mobile but I cannot see me staying and all I wanted was a sim card

@PurgatoryPoison @O2 Same here we have 8 connections and keep meaning to move them all over to EE or Vodafone but it’s a hassle as we have some connected to Apple Watches etc!

@O2 I placed an upgrade order on 01/12/24 - should have been delivered on 03/12/24. Keep getting update texts saying order is delayed? Why? No explanation given. I need to know when I can expect the handset. I’ve tied the chat function numerous times but you’re always too busy!

@PurgatoryPoison @O2 Store said I can call customer service and request to cancel the upgrade to then re upgrade in store. However, that results in another full credit search and mark on your credit file - no thanks as I’m upgrading my handset next month. Only option or wait for delivery

@O2 How confident are you this issue will be resolved by Christmas ?

We’re sorry Elgar, there's currently a delay with orders being dispatched and delivered. Your order will be sent as soon as possible, and you’ll be kept updated via text message. Once your order is shipped from the warehouse, you’ll receive a message from the courier with delivery information. We don't have a specific timescale at the minute, we'll have your order with you as quickly as possible. Thanks for your patience.

@O2 Not good enough I’m afraid, I needed the handset next day as advertised. We are now not at the delivery address for a few weeks and it’s a present. I’m going to one of your stores to discuss and see if they can change to store pick up. Your comms to customers is poor.