Outstanding from @O2 - promising 24/7/365 service if your phone gets pinched, then telling you to call back in the morning when it actually does. Sorry it happened at such an inconvenient time for you

@JHarrisonLDR Hi James, we're sorry to hear this. If you need further help with this, please drop us a DM with your mobile number. We can help you from here. twitter.com/messages/compo…

@O2 I’m sorry you don’t live up to your promise of 24/7/365 help. Do you fancy addressing that first?

@JHarrisonLDR We're not aware of any reasons why you'd be unable to do this James, was any further information provided on the call? We can help with this from this platform if you want to drop us a DM with further details. twitter.com/messages/compo…

@O2 Yes. It said lines were closed and to call back in the morning. And yes, that was after I’d confirm the phone was “lost or stolen”