@O2 my uncle who has had a stroke had his phone stolen we have been trying to get him a new sim but your company would help him because he couldn't remember his password he's had a stoke ! so after 8 hrs try to sort i took him to sky. disgusting customer service 02

@Linaspongebob We're sorry to hear about your uncles experience Beth, have you taken a look at our 'Access for all' page o2.co.uk/access-for-all Feel free to DM us. twitter.com/messages/compo…

@O2 Yes and I spoke to that team and they said they had put notes on his account to explain everything and they would help him if he rang back so he did and they wouldn't help he travelled 10 miles on a bus to nearest o2 shop with ID and again they didn't help him

@Linaspongebob We're sorry to hear that Beth, does your uncle have access to social media? If he messages us via X, Facebook or Instagram we'd like to help further.

@O2 He has no access to anything he's had a stroke so struggles with everything and no has no way of contacting people until sky send him out a new sim because of 02s disgusting service

@Linaspongebob We'd recommend using our 'access for all' service again for assistance Beth, the team should be able to ask alternative security questions if he's unable to remember the account password.

@O2 We did and as per last message they did not help him