@O2 You’ve acknowledged my husband is on an agreed payment plan, yet you’re still reporting damaging incorrect information to his credit file and refusing to amend it until the balance is fully paid. That feels like being held to ransom. Please escalate this urgently. #O2

@DrewBurrell6 Hi there Drew, thanks for getting in touch. We're sorry to see that your husbands credit file is being incorrectly impacted. Please pop us a DM so we can take a look into this for you. twitter.com/messages/compo…

@O2 Messaged you but haven't received a reply. Nor have your customer services got back to us yet.