Drew Burrell
7 posts
Almost a week later @O2 A week of tears, stress and a medical episode for you not to come back to us #O2rubbish #O2fail
Hey @O2 you’ve still not got back to us and your customer services said this would be sorted yesterday. Still waiting…. #o2 #o2fail #o2complaint
@O2 You’ve acknowledged my husband is on an agreed payment plan, yet you’re still reporting damaging incorrect information to his credit file and refusing to amend it until the balance is fully paid. That feels like being held to ransom. Please escalate this urgently. #O2
O2 price hike on a price hike update! I complained to @Ofcom that O2 was telling people when they were leaving airtime plans they "had to pay the handset in full" which is terrible, confusing phrasing and sounds like you can't continue paying by the month (you can!) I'm pleased Ofcom has sent me this... “If you’ve been told your price will go up by more than what you signed up to, you’ve got 30 days to leave your airtime plan penalty-free if you want, and you can keep paying off your handset in instalments. We’re concerned about people being confused by the information O2 has given about device plans. We’ve told O2 to change this so it’s clearer.”
