@O2 you've locked my account and can't explain why and now tell me it's going to take 5 days to unlock. GET YOUR ACT TOGETHER!!!

@RichardPaulBonn Hi Richard, sorry you've been locked out of your account. If you spoke to an agent, did they say anything else about your account e.g. if it was a system issue, etc?

@O2 Nope. Just to wait 5 days and try again. I'll be very surprised if anything changes.

@RichardPaulBonn Please let us know after 5 days if you still can't get in so we can take a look.

@O2 OK. Thanks for replying.

@O2 Hi, it's now 12 days/9 working days and i'm still locked out of my account. Have called customer services three times only to be told a form has been filled out.

@RichardPaulBonn Hi Richard, sorry to hear you're still waiting to get back into your account. Please send us a DM with your mobile number so we can take a look. twitter.com/messages/compo…

@O2 Also your private message link doesn't work.

@O2 Called 202 again today, 4th time now! Apparently they need to resubmit a form and i have to wait another 5 working days so that will take it to 3 weeks without access to my account. Incompetence at it's best.